had a terrible experience with U-Haul that I feel needs to be addressed. My reservation was for 8 AM on a Saturday, but the truck provided was dirty and didn’t have the dolly I reserved. I had to drive to another location just to get the dolly, which was extremely inconvenient. Even worse, I couldn’t get a replacement truck until 12:30 PM because the location didn’t open until 10 AM. This delay pushed my schedule back by over 5 hours. Staff showed no empathy and there was a complete lack of urgency or accountability. This entire experience was unacceptable. I was highly inconvenienced and lost valuable time due to U-Haul’s poor service and lack of coordination. I would like to request compensation for the delays and the trouble I experienced.
Jamiah A
Appliance Warehouse
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Springfield, MO 65806
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The trailer was very dirty and grease all over the floor. I had to rent pads to put on the floor so my items would not have grease all over them. Was very disappointed on the inside condition of the trailer
Joseph HThe trailer was great, and the people had helpful attitudes, but the location was difficult to find; there was not a clear public entrance; and there were equipment malfunctions that the staff did not seem equipped to handle.
Brendan TThe location is not clearly marked.There was also some confusion trying to return the truck and car hauler trailer. I think this business is just starting up. I wish them well.
DAVID DOverall, my experience with the U-Haul Appliance Warehouse was great and I would recommend it to others in Springfield in need of a moving vehicle. However, I was a bit disappointed by the 24/7 Self Service. I arrived at my pick-up time and tried to accept my reservation through the mobile app, but the necessary equipment hadn't been checked out for me. I ended up having to call the 24/7 Self Service hotline and was transferred to two different representatives before I was told to just go inside the building (technically the warehouse wasn't open yet) and complete the necessary paperwork and get my keys from on-site staff. If this location cannot/does not offer 24/7 Self Service, then this would be clearly indicated to customers. What could have been a 5-10 minute pick-up experience ended up being closer to 30 minutes.
GRETA C