Had a horrible experience. Check in people were the best. Truck broke down, was told it would take 2 hours, it took over 3. Tried to contact the manager or whoever he was and he completely blew me over. I was in a hurry to get something. It should have only took about 2 hours instead took almost 5 hours.Samantha M.
Moving Truck Rental in Springville, AL at Exxon Super Center
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Springville, AL 35146
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Everything was Satisfying.DEMOND W.
when we call uhual they can never get the correct location , we want the one on 115 Legacy, Springville, they try and send us to the mom and pop one on 411 which is out of our wayDurwood S.
WORST SERVICE EVER!! MADE RESERVATION - WENT TO PICK UP WITH CONFIRMATION, NO TRUCKS AVAILABLE. THIS IS THE MADISON LOCATION. WAS TOLD TO GOVERNOR'S DRIVE.Errol P.
There was no one there to do check. Employee had to call have someone do it on phone. Gas level on their end showed 3/4 rank while it was actually 1/4. Had to dispute this with Uhual.carl M.
You need to remove Reeds Storage in Springville from your list of drop offs. They haven't done business with U-Haul in yrs.Rose S.
Great customer service from the staff. Will definitely be using them again very soonERIC E.
In and out, no bossyness and I was goneLewis S.
The people there are so polite. And very helpful.Memory R.
wish you could rent by the hours we only needed it for about 3 hoursdurwood S.
I was charged $10 on final bill for rental of furniture blankets and dolly, I did not ask to rent them nor did I use them. I couldn't not see my receipt at the time bc it had not emailed to me.Blake M.
Tire tread close to wear marks, right rear wheel rusted to the point of flaking and needs changed, other 3 wheels looked alot newer. Employees very polite.David M.
Did not even get a receipt. Had to get one printed off by the drop off place. I hooked everything up . She never came out of the store to check anything.Jonathan W.
Appt was for 7 and had everything schesuled online. The person at Exxon wasn't trained on the Uhaul system. I did not get out of there until 8:30. Had to do remote check in on the phone. Very disappointed with lack of training. To the clerks credit she did not give up and I did get my rental. It was not her fault she hadnt been trained but got caught in the ceasefire.Daniel B.
Everything went very wellJAY I.
I has called them to reserve the 15' truck. She told me to reserve it through the 800 number so I did. Upon arrival she couldn't locate the reservation even with my phone in her hand with all the information. This went on for 15 minute. She called someone that works there to help her over the phone. I got my phone back and did the check in online thinking this would help her. It didn't. She asked me for all the information plus 4 different phone numbers in order to process an order even after she located my name. She said it didn't matter if you reserved online and did check in she still had to re enter everything. This took 45 minutes. I would never ever use this location again and if this is the way UHAUL does transactions I will not use Uhaul again.debra M.
A lot of miscommunications at this location.stephanie M.
The morning clerk was very nice and helpful. No issues with pick up. However, the evening clerk was very rude. I used the U-Haul app on my iPhone to return the truck. Within the app, I answered all questions regarding mileage and fuel level. Within the app, I was also instructed to take pictures of the following: mileage/fuel level, inside the truck, in the storage area of the truck and the parking spot. I also was asked to share my location as proof that I was returning the truck to the correct location at the agreed upon time. After completing all tasks required, the app instructed me to drop my key in the drop box. There is no drop box, so I took the key inside and this is where I met the very unprofessional and rude Exxon employee. I explained that I had finished everything on the app and I just needed to drop off the key. She asked to see the pictures that I took. I tried to explain to her that I took the pictures within the U-Haul app and they were not saved to my phone. She said â€œwell, I need them for our paperwork.â€ I said â€œwell, I'm sorry I don't have them. As I said they were taken within the app.â€ She the huffed and said â€œFine, I'll go look myselfâ€. And stormed out to look at the truck. When she returned, there were other customers waiting. Obviously, she didn't see me standing there because she was complaining to the other customers about â€œsome lady arguing with her over stupid pictures on her phoneâ€. I spoke up and explained that I was not arguing with her, I was explaining to her that I completed the return via the U-Haul app. I think her problem was that she didn't want to walk out to the parking lot. Very unprofessional and rude. She could have just asked nicely, and I would have done it for her. Maybe she was just having a bad day. However, she would benefit from some customer service trainingRandy M.
The girl that helped me was very professional, even being the only one there and having to handle the other duties of her job.Davie W.
Truck was full of ants when I picked it up.Guy H.
The only problem I had was they swapped the truck to a bigger one but everything worked out fineMaleecy O.
The truck had a horrible smell in the loading area that we had to air out for hours. We didn't notice it until after we had traveled to our home to load.James O.
Attendant is rude. Took customers before completing our rental process. Wasted our time.Rebecca H.
Very satisfying and pleasant experienceElizaBeth H.
No equipment was available at this location (such as dolly or moving blankets), only the trucks.Tim Q.