It was late ... they gave me things I did not order
Shelley S
Location d auto 18
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in St-Jacques, QC J0K2R0
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How U-Haul Reviews WorkI will NOT do any ratings and instead do a point by point discussion of my experience with U-Haul & this move ... 1) Rawdon fellow at the counter was an "ass". Told him the truck was available online Sunday, why did he say it was not ? "Online does NOT reflect the reality". Next customer at the corner store counter was upset because he got NO help getting a trailer and was told to go somewhere else ... 2) when we went to St Jacques - fellow in the garage told us he had nothing to do with the U-Haul, and he was closed on Sunday ... 3) we reserved the 20' truck and it seemed to be with service i.e. NOT necessarily a self-checkout ... 4) called Saturday - the day b4 the rental to ensure we had service = yes and that phone # was the one to call for St-Jacques 5) called that number and left a message = no callback received ...called 1-800 and were told this time it’s a self-checkout 6) on Sunday we did a painful self-checkout (we are senior citizens and hate apps on phones) - message said go to counter & get key !! 7) we found a fellow who works for U-Haul in the back of the garage - fellow in #2 never told us about that $%^&*( 8) $5 charge for blankets and dolly is ridiculous and we refused to use them 9) the brakes on the truck did NOT work well and sometimes when we braked truck geared down and would not gear UP. 10) the best part of the experience was ... it was NOT expensive and the family all helped thanks for listening !! mofojo
Joachim RSelf check out
William LIl manque une traduction en différentes langues. Pour cette raison je donnerais la note de 3.5. Aujourd'hui cela va de soi. René C.B.
Rene CIl y avait personne à l’heure que nous avons retourné le camion
carole p