The truck ran well and we had no w gone or tire issues, however, the truck was in a location that was difficult to find. There was no sign, phone number, or employee that we could find/contact. We had to call the tolls free u-haul number so they could contact the pick-up location attendant. The truck was parked in weeds that were 4’ tall and looked as if it had been parked for some time. It was difficult to get to and difficult to drive out of the location. Upon pick up, we did not receive the rented/ordered dollies, packing blankets, or shrink wrap. We had to drive to another city to get these items… as well as a trailer lock. These are items that we were told we would receive when we rented. The drop off location we selected sent us to another city… why was it an option? Overall, the truck was a good truck and the service was poor.
Georgina P
Olsons Custom Farm Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Staples, MN 56479
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Customer Reviews
- 3.5 Average Customer Rating
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Well where do I start. The original truck I had smelled like body odor so bad that I had to roll the window down the whole time. When I went to get gas in it there was a massive leak. When I called the location to pick it up he told us that it was not his problem and that we had to call U-Haul. No ownership at all. We did get swapped easily into a nicer, bigger truck. Things happen, I get it, but it was not a very pleasant experience.
Robyn DI was surprised how well the equipment looked, ran and operated. Overall experience with this was excellent
WILLIAM DThe two guys that helped me were awesome ty guys
Robert MAgain, I was supposed to drop off in Staples and they changed the location to Wadena. Another 40 minutes of my life I would never get back. I called and complained and they gave me a different location in Staples.
Mike O