The two guys that helped me were awesome ty guysRobert M.
Olsons Custom Farm Services
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Staples, MN 56479
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Again, I was supposed to drop off in Staples and they changed the location to Wadena. Another 40 minutes of my life I would never get back. I called and complained and they gave me a different location in Staples.Mike O.
Great experienceJason B.
A better way to drop off in drop box that shows time & day dropped off. We dropped off a day early; & then had to call Uhaul to dispute 2 extra days of usage.gregory N.
The pickup and drop off locations were fine. The equipment was fine but not necessarily clean. The problem is with your internal organization based in Fargo, ND. I reserved the equipment a month and a half before I needed it. I called 3 days (Weds) before picking it up at the original location of Perham, MN. He knew nothing of order and referred me to Fargo. I call Fargo and she tells me I have to pick up the equipment in Staples, MN the next day because they are close Friday & Saturday. I lose a day of work! go to Staples, they have the equipment, but I can't take the trailer because it was double booked. So, I had to wait an extra hour so they can bring another trailer from Brainerd, MN. Then to find out that they are open Fridays & Saturdays, so I could have picked the equip. on Saturday like I originally scheduled and didn't have to lose a day of work!! I have never witnessed such a dysfunctional organization as this. I will never use U-Haul for moving again! The lack of organization and communication with your dealers is pathetic! The dealerships were wonderful to deal with! But they really had to struggle to satisfy YOUR customers because of your lack of communication!Greg M.