The store did not have the dolly I reserved, the owner requested I return the keys in person to the clerk in store but they were 30 minutes late in opening the store for my return! Making sure inventory is in stock for each reservation and that the store is open during posted hours is just good customer service!
lauren g
Staunton Junction
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Staunton, VA 24401
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Customer Reviews
- 3.0 Average Customer Rating
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The panel from the inside passenger door was on the floor. The low tire pressure and check engine lights were both on. Fortunately I didn't need the truck for long or to go far but these should have been addressed before I picked it up. The agent was kind but she was alone and also needed to wait on customers in the store. I would recommend this location because of its convenient placement but only for very local use, not for a one-way rental. I would also warn my friend about the condition of the truck.
GRETCHEN BThe drop off location did not have a number on the building that I could see. And fuel level was NOT correct. I gave it back with between 3/8 and half and tank, not the receipt indicated 1/4 and 3/8. So I was charged for gas that I put in the wehicle.
WALTER RHe overcharged us and kept our money
Allyson GI drove it under 20 miles . I put gas back in , returned the truck. I paid $100 deposit. Still waiting for my $100 back…
Lindsey W