I got there and the truck I had paid for was not available. The clerk at the store was very pleasant but said he only had vans, and I had requested a 10ft truck. This is simply unacceptable. The Uhaul person I spoke with on the phone, said that this happens due to people sometimes returning trucks late. Yes, I believe that could be the case, but likely not here as there were no truck later that day or the next day or the day after..... Again, clerks at the store were pleasant, but Uhaul as a whole no way. I was about to book a state to state move with Uhaul pods in June but decided to go with a different company after this experience. What f Uhaul simply doesnt deliver my pods on time??? I cant take that risk. Do better.
Olga A
Kokomoz Waynesboro
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waynesboro, VA 22980
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Customer Reviews
- 5.0 Average Customer Rating
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The ultimate drop off location ( KOKOMOZ) was excellent, the attendant was very helpful, my next rental will use this location. however i was turned away at 2900 west main my 1st drop off location, the attendant said he did not have space, although i saw at least 3 spaces. he was not helpful
Byron CHad to take it to this location because the designated location doesn't accept a 6 x 12 trailer.
James TEverything was excellent
Mark VWhy was I double charged for my rental?
JOHN B