The directions for mobile check in and return are not good. Even though explicit directions were followed I still had to call for help. Also the keys are too big for the key return box which made a real problem returning the keyElizabeth B.
(U-Haul Neighborhood Dealer)
Sterling, VA 20166
- Mon–Fri9 am–3 pm
- Saturday9 am–2 pm
- Sunday10 am–2 pm
Services at this Location:
One-Way and In-Town® Rentals in Sterling, VA 20166
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Don't use U-Haul: customer service was very condescending, not helpful- long wait to talk to anybody- if you select the call back option, they call u back to keep you waiting for another 30 minutes. Truck had barely any fuel in. Location of drop off was not the same as the one on the app, had to drive elsewhere. Overall horrible experience, will not use U-Haul againKyeong Bo T.
I got charged for 2 trip even though I was told its ok if I bring the truck back few hours later. So I got charged two trips and two safetrips. You need to adjust my bill to one trip.rafat H.
There was one piece that was broken when we got in the truck but all in all the process was smooth and efficient!Brendan J.
Great Customer servicesJaved S.