My experience with u-haul was bad! As the entire system went down and the dealer was not able to dispatch the equipment. We contacted customer service center to assist as the mobile app was also not user friendly & with tech issues. There was no first call resolution with customer service. I was flipped around 4 times and finally to be dropped in a main menu. The dealer was kind & caring through the experience even the he was limited to the help he can provide. Customer service contact center lacked empathy wich was irritating. They also weren't aware of the issues and on how to help with mobile app. Better training required for the contact center.
jonathan m
Mangosky
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stouffville, ON L4A7X5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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