Clean trailer. Dirty billing. I booked in the app and explicitly declined SafeMove, and it still showed up on my final invoice after return (about $8). Whether this is a “partner location” checkout issue or just careless processing, it’s unacceptable and optional add-ons should never be charged unless the customer clearly agrees. Customers shouldn’t have to audit receipts to make sure they weren’t charged for something they refused. Fix the checkout process and require a final charge confirmation before closing out rentals.
David S
Spirits N More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stoughton, WI 53589
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Again, great friendly customer service.
DAVID KTook almost an hour to rent trailer employee had no idea what they were doing
STEVEN t