Truck was just old: needs new muffler, didn’t have zip tie on the 2 wheel dolly. No shipping blankets. Just the empty storage bag on the wall.
Dave M
Spirits N More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stoughton, WI 53589
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkMake sure that the key for the truck is actually in the UHaul lock box. Had to walk over to a gas station attendant to get the key from inside the building. Very annoying. Plus there was somebody's drink left in the UHaul. Customer support helped out a lot, but there was too much uncertainty if we were actually going to be able to get a truck.
Scarlet RWhen I schedule for a 9:30AM pickup, don't redirect me to a location that doesn't even open until 10AM without even telling me! When I add extra equipment for more money, don't redirect me to a location and truck that doesn't even have one without telling me! When I start up the truck, please don't have so little fuel that I have to fill it up before I can even do anything (once again with no warning)! Please update your website to actually reflect the stock and availability of things so I don't get redirected to a location 20 minutes away that doesn't even have any of the things I ask for!
Shea PThe customer service at this location was very refreshing appreciated. As someone who rents a Uhaul frequently I would definitely return to this location based on service. Unfortunately the Uhaul was extremely dirty (as they sadly usually are) and I spent 30 minutes making the inside cab "sit-able" for my family. UHAUL, PLEASE CLEAN YOUR VEHICLES! Kindly, Someone who prefers to drink coffee and not sit in it.
COLLEEN BAlthough I reserved to rent a specific truck from a specific location at a specific time, every part of my reservation was changed without my consent. Bad customer experience that relies too much on technology
John S