Dropped the trailer off the next morning. They let us into the gate and we parked the trailer where told to. We had to call someone because the sign on the door said to since their WiFi was out at the location. We never saw a real person but trusted they would document that we had returned it. Almost a week later we were notified we had not returned the trailer and it would be reported as stolen. My husband left work to go to the drop off location to check what the problem was. There was the trailer still sitting where we parked it. The rental was good for up to 4 days. I don’t think we had it for 24 hours before dropping it off. I’m a little mad that we paid for 4 days but only kept it for one because they were emailing and texting that they needed the trailer for another family so we hurried to unload it and drop it off , they didn’t even check it in, and then accused us of not returning it causing my husband to leave work to handle the situation. This location disappointed.
CURTIS A
Storage Sense Sulphur
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sulphur, LA 70663
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The truck we rented was exactly what we needed. I really appreciate Karresa’s help!
Susan JThe app self checkin/out was frustrating.
Christopher FThey were very nice and informative. The vehicle served our purpose. We highly recommend this location.
DAVID WThe customer service while inquiring about storage unit variables was superb! She provided the details and differences. Anticipating each following question I had, additional information was enthusiastically shared. 5 STARS
CHELSEA R