Poor customer service , bad attitude . 8 am scheduled pick up , snow storm overnight, showed up at 8:45am to give them time to have the truck ready . It wasn't, covered with snow , stuck had to be pulled out with a tractor , filthy inside seat , door , dash and floor. Ordered 12 pads 10 days in advance picked up the truck then told no pads . How and where do I get wrapping pads for a furniture move at 9am in the morning driving a 26ft truck after a snow storm . 10 days booked in advance a little notice would have been good. Great location , bad management, no trespassing signs everywhere, poor customers service especially the owner . There is no other place to rent a Uhaul in summerside other than this place . That has to change .
CORY E
Lockharts Auto Service Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Summerside, PE C1N4J8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Was told to pick up at 9am Monday. Went in and was unable to pick up trailer. So I had to get one in another location and was charged a one way fee instead of a return. The fee was $200 more than original quote.
JASON RThe trailer wasn't very clean, but that's ok... it would have gotten pretty dirty pretty quickly anyway. It took a long time to check out, considering that everything was already done for the reservation including uploading pics of my driver's license and selfies. The personnel did help drive my vehicle out with the trailer because it kept sliding in the snow and ice in the parking lot, so that was a help.
CORA-LEE DExcellent customer service
PAMELA COperator was friendly, knowledgeable and very helpful.
MURRAY S