The cab of the truck was filthy. Splattered what looks like sticky soda everywhere. Liquid in the cup holders (with no cup). It was gross. We didn’t have time to go back in as the previous renters had not returned the key until very late. They dropped the truck and forgot to leave the key.
Debbie G
McLendon Hardware Sumner
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sumner, WA 98390
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Customer Reviews
- 4.5 Average Customer Rating
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First gal was rude and I was a waste of time. She pointed to go wait for help at a different desk that wasn’t occupied. I waited about 5 min for help.
JASON NCustomer service was great. Hunter was friendly and quick to process my information. I had only pulled out of the parking lot before the truck died on me in the intersection right next to the rental location. Since I was in town, I figured I would continue to drive the vehicle and if it happened again to address it then. After a minute of trying to start the vehicle, it fired back up and had no further issues. I would not recommend this vehicle for driving further than 10 minutes or in town usage.
RYAN SQuick and easy
ALAN BThe start mileage was not right in the app so I corrected it. It was off by 10 miles. However, when I checked out, they had charged me an extra ten miles. I think it was because the starting values was off, even though I changed it in the app.
Kara K