While the overall truck rental was exactly what was advertised and was able to do what I wanted, finding the Yorkshire location and actually being able to pick up the truck was unnecessarily difficult. I was given the choice to pick up via the app or in person; while I am technologically savvy enough to handle the app, I was in a rush and given that I was not expecting any other near-term U-Haul rentals I thought it would be more efficient to handle the pickup in person at the office. It would really help if the phone number were listed on the U-Haul order confirmation, as well as sharing info on being able to access the walk-in door on the order confirmation. I drove up to the location several minutes early, and while I could see the rental trucks, the access gate was closed. Drove around and around looking for the office, but no luck. I did not happen to notice the person-gate that was open. So check-in took about an hour or so, after several phone calls (some to the wrong UHaul location). I was then instructed to set up the app for the rental. Would have been great to know I needed to set up the app in advance and how to access the office. Once I had the truck, everything worked great.
Steven G
Advantage Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Surprise, AZ 85374
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The agent on site was AMAZING and she went above & beyond. Much appreciated on moving day!!!
WENDY DNo air conditioning in the vehicle when the temperatures exceeded 100 degrees F.
Benjamin LAC didn't work Fuel gauge didn't work Steering needs adjustment is is not safe to drive
Ricky DKatlyn (SP)-was absolutely fabulous, friendly & personable. I have rented many uhauls over the years both in Illinois and here in AZ- She was one of the best. Would definitely use this location again!
DENNIS N