The first young man I talked to, had a very thick accent, and spoke very fast, I spoke with him on the phone, and finally went in person. I still couldn’t understand him. I finally called Misty in Menomonee Fall, she told me to call the regional office. I booked it with them. The man working 8:00am on the 27th spoke clearly. He was there when I returned the truck. I told him the truck was dirty, and grimy the floor had cracker, and snack pieces. The man asked me if I cleaned it up. I said no it was like that when I got it. I had to ask how to take off the brake, and show me the controls . It drove reallly rough it said Tow/haul.was that to be turned off. My brother wanted to put it on his card over the phone, everyone gave him the run, around.
Gail J
Sussex Convenience Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sussex, WI 53089
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Signing in is always a mess. I have to scan the clerks phone with my phone to upload my license. Then when my phone won't allow this due to scam blockers, I need to figure out my phone to make it work. Why can't the clerk scan my ID with his phone and make things so much easier. Sometimes I feel like I'm doing more work than the clerk.
Ken RPlease have someone behind the counter that at least can speak to the customer The operator on the phone was excellent in being able to take care of the issue very quickly and promptly
MICHAEL JFaster checkin and out times. The employee kept stepping away in the middle of processing me to check out customers for lottery tickets and such. Seems like the U-Haul customer is the least important customer.
Andrew CQuick and professional, I would recommend this location and will be utilizing it for my next move.
DANIEL R