The truck rental was great. The issue I had was that I put in a reservation for an appliance dolly to ensure we could lift our fridge, deep freeze, and more. This location took that reservation and did not have the inventory to keep that equipment on our order. Not sure if they rented it out or ever had it in the first place. No attempts were made to fix it, see if another store in the area had it, or at all change the order other than clicking “delete” on that selected dolly. All I got was “we don’t have that, sorry.” I had to then go call around myself and find a comparable dolly so I could complete our move; we spent an extra $100 in the process. I will do my best to avoid this store in the future or at the very least call ahead to confirm they have the inventory they show online.
GABRIEL W
Sussex Convenience Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sussex, WI 53089
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Reserving was easy. Location convenient. Big compaint is i resevred an appliance dolly, a furniture dolly and blankets. I go to pick up and there is no dollys. The truck is useless if i didnt have the equiptment to move stuff into it. The worker was trying to help but said the equipment was not guranteed but NEVER saw that when reserving. We lucked out as we were pulling out someone was returning one early. It completly lost confidence in renting from Uhaul again. That could have ruined my whole move day
Amy SAttendants were very easy to rent from. Trucks are new and clean, very reasonably priced. Would definitely recommend to anyone.
Chad CExcellent service!
Robert SThe lady who helped us was very rude at the truck to do the check in and walk around we had asked if we were to park it by the other trucks or was she to do it. Her reply was rude and short with " I cant drive it" when we were done with check in she finished with her phone where we were to get outlr refund as we were charged $100 extra as we paid cash. She didn't understand at all. As I reached for my pick up receipt she grabbed it stating she was keeping that because she wanted to make sure she got paid back for our refund. We asked for a copy she stated "you got an email that should be good enough". I would not recommend her to help anyone ever.
Ruth S