Also, the truck I requested was not available at the desired location. this the expense of renting a larger truck. This was not my plan. I would appreciate a credit for the my next Uhaul rental. Please respond. please call Mike McKernin 708-870-2834
MICHAEL M
Sussex Convenience Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sussex, WI 53089
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Customer Reviews
- 4.0 Average Customer Rating
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Older lady I worked with was very nice and knowledgeable.
Stephen MI purposefully entered all information on line, scanned my drivers license, etc. so check out was quick. It was a waste of 20 minutes, I had to do everything again manually on site, why?. This is a gas station, so one person needs to balance arranging multiple rentals and then constant station customers. There is no professional rental desk. A very heavy foreign accent made it difficult to understand what she was even saying/ asking for. Vehicle was relatively new, but interior of driving cabin was gross (dirty) and windshield was covered in bugs, no one attempted to clean it. I have been in U-Haul locations that were 100 times better than this, I drove 20 minutes out of my way to here vs. a location in my town that had terrible reviews. You guys have to do better, next time I will get a Home Depot van.
Michael SMy experience with this Uhaul location was average, about what I expected. The owner of BP gas station where I rented the truck was not real friendly. He seemed bothered that my rental was part of his day and was just tolerating me as a customer. When I returned the truck, the owner's son was better and more talkative and friendly. The truck had seen better days, but the A/C worked great on the hottest day of the year. The truck consumed more gas than I expected. I would barely recommend this location to a friend, because the alternatives are pretty far away. The next time I move, I may rent a truck from a different source, even if it is further away.
Paul DQuick pick up and very nice and helpful person.
JEFFREY W