Easy verification and drop off.
JONATHAN S
Sussex Convenience Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sussex, WI 53089
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The customer service at this location is completely poor and I felt disrespected. For one, the address is listed for a wrong location and the owners know this but do nothing to correct it. When I arrived to get the rental, the older woman would only speak to my wife as if I wasn't there. I checked the truck before leaving and the truck mat bag was open with one outside of it. Plus the check engine light was on. The older man that runs the store needs to learn proper customer facing. This U-Haul location is run out of a gas station, so when I was returning the rental another customer walked in. The owner continued to look at his phone and only mumbled at me with no regard for getting me taken care of quickly. The other customer came up to the counter and the owner began to check them out as if I wasn't there. I asked in a clearly irritated tone if there was anything else they needed from me and he responded that he needed to go check the gas. He finished with the other customer and walked from behind the counter and mumbled something again while staring at his phone still.. I said excuse me and he mumbled again so I didn't understand. He walked towards the door and then clearly said "come, we go check gas now". So we go to the truck, check the gas as full and then he looks at his phone without saying anything for minute and says "good to go" then walks off. I asked if I get a receipt or an email or something and he walked off waving me off like I was a nuisance without ever looking back. Not once did he make sure contact with me. I've never been treated so poorly after patronizing a local business. I will never utilize this location again. I will never recommend this location to anyone I know.They don't treat customers well and are horrible at communicating expectations.
Linelle DThe truck smelled like smoke and had a check engine light on, so I’d fix that
Connor SThe truck rental was great. The issue I had was that I put in a reservation for an appliance dolly to ensure we could lift our fridge, deep freeze, and more. This location took that reservation and did not have the inventory to keep that equipment on our order. Not sure if they rented it out or ever had it in the first place. No attempts were made to fix it, see if another store in the area had it, or at all change the order other than clicking “delete” on that selected dolly. All I got was “we don’t have that, sorry.” I had to then go call around myself and find a comparable dolly so I could complete our move; we spent an extra $100 in the process. I will do my best to avoid this store in the future or at the very least call ahead to confirm they have the inventory they show online.
GABRIEL WReserving was easy. Location convenient. Big compaint is i resevred an appliance dolly, a furniture dolly and blankets. I go to pick up and there is no dollys. The truck is useless if i didnt have the equiptment to move stuff into it. The worker was trying to help but said the equipment was not guranteed but NEVER saw that when reserving. We lucked out as we were pulling out someone was returning one early. It completly lost confidence in renting from Uhaul again. That could have ruined my whole move day
Amy S