It took them 2 hours for us to check in and get the keys. They had no idea what they were doing and I had to use their cell phone to call their manager to try to figure it out with him over the phone. I then had to give him my credit card info over the phone as well. Gas was barely half full in the vehicle when I picked it up and they didn't have all of the towels that we were supposed to get for moving.Zachary S.
Customer Reviews for Sussex Convenience Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was a mess, from unclean shelving units, horrible smelling bath rooms and an employee who was nice but not very fluent in the program of renting your product.. The worst was the fact that the employee (1) had to try to help me while working the gas station attached. He was unable to bring the truck up which I had to go find in the lot and bring up to the door so he could check me out. This was the worst experience I have ever had with UHaul. My initial agreement, with confirmation number, was for a pick up in Hartford WI, it took about 60 minutes for the traffic person to tell the person at the place I was at that he couldn't rent me a truck, but send me to another location about 30 miles away. So the time spent trying to find the new location, gas and miles on my car was not a good experience. With all the time it took 4 hours out of my schedule to get the truck and then still have to go back to the original place to get a dolly. I had to pay 2 people, that took time from their jobs for 4 hours to stand around and do nothing. When you give a confirmation you should be able to honor the contract. In the past when dealing with contractors that did NOT complete the contract they did NOT get paid. How do you expect me to handle this situation?JULIE K.
Customer did not leave a comment.Michael G.
Faster check outRILEY M.
I booked 2 weeks in advance at a location by my apartment. You change the location and the truck last minute and it's 20 miles out. Get your business in order. If you book something online, it should be available.Jason L.
The manager was not there at the time of my scheduled pick up. he arrived 30 minutes later.Paul W.
Customer did not leave a comment.ANTHONY L.
Very disorganized. Only one person could manage it and he was out of town, so everything was done over the phone. When I returned the vehicle, I had to write on a blank piece of paper, My name, Phone, Time in, Fuel reading, and Mileage. Then the next morning I received an email with my receipt. I was not completely unhappy with it because everything worked out fine, very unorganized.Scott S.
Customer did not leave a comment.Ross R.
I ordered furniture pads, but was not provided them when I left the store. On the ride home, I remembered I didn't get them, so I had to go back. It was on the contract, but it was not noticed by either of us since everything is paperless...Randy V.
Customer did not leave a comment.Michael M.
I'm a retired judge. The people at this location are not trustworthy. They falsified the mileage by 1,000 miles and the time for return of the truck. The bill they sent was more than $1,000 over what it should have been.ROBERT K.