Customer Reviews for Sussex Convenience Inc
(U-Haul Neighborhood Dealer)

247 reviews

N62W23456 Silver Spring Dr   Sussex, WI 53089

(262) 820-0713

Office Hours

  • Mon-Sun: 6 am–6 pm

Services at this Location:

Contact Us

(262) 820-0713

N62W23456 Silver Spring Dr
Sussex, WI 53089

Services at this Location:

Office Hours

  • Mon-Sun: 6 am–6 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Good experience at this location. Everyone was helpful and transaction was handled quickly.

William K 
Rating:
5.0

Customer did not leave a comment.

Terry N 
Rating:
5.0

The first trailers lock was not working but I was able to swap it out and was very happy .

Anthony B 
Rating:
4.0

Customer did not leave a comment.

Doug W 
Rating:
3.0

Customer did not leave a comment.

Jennifer R 
Rating:
5.0

Customer did not leave a comment.

Connie B 
Rating:
4.0

Fine .

Janet G 
Rating:
3.0

I booked my van for 6:30 AM but ended up waiting until 7:20 AM, which was nearly 50 minutes. Unfortunately, there was nobody at the shop during this time, and I was on the verge of canceling my reservation to find another location nearby. I spent this 50 minutes in the morning contacting and speaking with customer service.

Nihar M 
Rating:
5.0

They were very kind and friendly.

Ronald R 
Rating:
3.0

Customer did not leave a comment.

MICHELE N 
Rating:
5.0

Customer did not leave a comment.

Ann J 
Rating:
4.0

Customer did not leave a comment.

MATT B 
Rating:
5.0

Customer did not leave a comment.

Kathy M 
Rating:
5.0

Weekday rental was so ez.

Tim W 
Rating:
5.0

Customer did not leave a comment.

Kurt S 
Rating:
5.0

Super smooth rental experience. Thank you.

Matthew P 
Rating:
5.0

Customer did not leave a comment.

Glen K 
Rating:
5.0

Customer did not leave a comment.

Mike R 
Rating:
3.0

Return was smooth. Again, the online process for returning equipment was smooth and made my experience better for returning equipment.

Jameson R 
Rating:
4.0

Customer did not leave a comment.

JOHN D 
Rating:
5.0

Great customer service

BISHNU A 
Rating:
5.0

Customer did not leave a comment.

Randy F 
Rating:
5.0

Customer did not leave a comment.

Allen K 
Rating:
1.0

Was not open at time of pickup. Had to wait over an hour. Truck was very jerky and didn’t seem to shift properly. Just overall a poor experience

Mike M 
Rating:
4.0

Customer did not leave a comment.

Ronald R 
Rating:
3.0

The poor woman checking me in had the cover the whole store and had computer trouble which was not her fault. She was in understaffed and required too much. She was great hut the store and set up really was poor!

david r 
Rating:
5.0

Customer did not leave a comment.

Brian P 
Rating:
4.0

Customer did not leave a comment.

James R 
Rating:
5.0

Every thing went perfect

Michael M 
Rating:
5.0

It was very easy to get to and the trucks were very accessible. The people were friendly. Would recommend.

Courtney M 
Rating:
3.0

Customer did not leave a comment.

Tonya R 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
4.0

Customer did not leave a comment.

Felix K 
Rating:
4.0

Customer did not leave a comment.

Felix K 
Rating:
5.0

Keep up the great service!

Karen R 
Rating:
3.0

Customer did not leave a comment.

Daniel K 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K 
Rating:
5.0

Customer did not leave a comment.

nancy w 
Rating:
5.0

The owners of this facility are always helpful and make it easy to rent from.

MICHAEL L 
Rating:
3.0

The 26' Truck was old and the service light was on at the time I have rented it first. Two weeks later I needed an other 26' truck and got the same one. No fix on the service, the light was still on and additional the oil check light came on too. At the end of the trip the power steering leaked fluid.

Christian V 
Rating:
4.0

Customer did not leave a comment.

Jeffrey J 
Rating:
4.0

Customer did not leave a comment.

JOHN S 
Rating:
5.0

Customer did not leave a comment.

Tamieka F 
Rating:
4.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

Customer did not leave a comment.

roger C 
Rating:
5.0

Customer did not leave a comment.

Ramprasad R 
Rating:
5.0

The pick up and drop off were flawless, the ease of adding two hours was appreciated.

Debra L 
Rating:
5.0

Customer did not leave a comment.

Brian R 
Rating:
5.0

Customer did not leave a comment.

MARK H 
Rating:
5.0

Customer did not leave a comment.

Amy N 
Rating:
3.0

I was over charged for an additional day. The door of the trailer I rented had jammed the door latch requiring a pry bar to get it freed. Luckily I had a pry bar available to me, if not, I wouldn't been able to use it at all.

Jay H 
Rating:
4.0

Customer did not leave a comment.

Bryce R 
Rating:
5.0

The truck worked very well and the location was convenient and efficient since I could refill the gas at drop off.

Jeffrey H 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
3.0

Quick and easy pickup. No help hooking up trailer.

KEVIN M 
Rating:
5.0

Very friendly and easy to use!

Joseph R 
Rating:
5.0

All went as planned

Yogesh K 
Rating:
5.0

Customer did not leave a comment.

Stacy O 
Rating:
4.0

easy to reserve, easy pick up, easy return. we use UHaul for very move! Take advantage of the mover help too!

Laura H 
Rating:
5.0

Customer did not leave a comment.

Kim L 
Rating:
5.0

Customer did not leave a comment.

Jovana G 
Rating:
5.0

Customer did not leave a comment.

Ryan F 
Rating:
4.0

Customer did not leave a comment.

Kim P 
Rating:
3.0

Trailer required manual lift to hook up to hitch. A protective rubber strip in the trailer was hanging off the side

Stephen H 
Rating:
5.0

Best uhaul experience I've ever had

James H 
Rating:
3.0

Customer did not leave a comment.

Thomas R 
Rating:
5.0

Customer did not leave a comment.

Kurt M 
Rating:
5.0

Customer did not leave a comment.

Kurt M 
Rating:
5.0

Customer did not leave a comment.

Richard C 
Rating:
5.0

N/A

Kailynn K 
Rating:
5.0

Excellent service!

Scott B 
Rating:
3.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer service was perfect: gas station right here, guy who works there was fast and helpful to fix our problem with wrong drop of location Thank you

Kurt S 
Rating:
5.0

Customer did not leave a comment.

dan e 
Rating:
5.0

Very nice and made the drop off process easy to u derstand and was quick not wasting time

Ashley B 
Rating:
4.0

Had to wash the inside of the windshield where it looked like someone had a vanilla shake splattered all over the drivers side.

Darrell B 
Rating:
5.0

Customer did not leave a comment.

Brad W 
Rating:
5.0

Customer did not leave a comment.

Joseph H 
Rating:
5.0

It was the easiest experience that I ever had. Thank you so much!!!

Stacy W 
Rating:
5.0

The place is easy to find and staff were very nice!

Hong Z 
Rating:
5.0

Customer did not leave a comment.

James N 
Rating:
5.0

Fantastic customer service from beginning to end! This is a perfect example how it should be!

Anthony B 
Rating:
2.0

Tires needed air and they don’t check the tires and they don’t have an air compressor. I had to stop at another station to put a safe pressure in the tires. Half the lights didn’t work. The checkout was painfully slow. Didn’t seem appreciative of my business. They have an easy parking access to pickup and drop off.

Dan C 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

Wendy L 
Rating:
5.0

Customer did not leave a comment.

Amber K 
Rating:
5.0

Customer did not leave a comment.

Richard D 
Rating:
5.0

Customer did not leave a comment.

Donald H 
Rating:
4.0

Customer did not leave a comment.

Samuel M 
Rating:
5.0

Way easier than I thought .

John D 
Rating:
2.0

Didn’t hook up trailer right

Mamie W 
Rating:
5.0

Customer did not leave a comment.

Angela D 
Rating:
5.0

I was impressed that the staff person came out of store while I was finishing up putting fuel in truck. Very helpful and smooth drop off.

MARK J 
Rating:
5.0

Customer did not leave a comment.

Raymond G 
Rating:
3.0

Customer did not leave a comment.

James M 
Rating:
4.0

Great for local user and to avoid chaos of Les Paul pick up.

SHAWN H 
Rating:
3.0

No one gave me any information about checking in or out and so I ended up paying about double my estimated cost. Please provide information to customers to avoid the 7 phone calls I got in the span of three hours about information that could have been told to me from the very beginning that would have saved a lot of money and trouble from the start.

April W 
Rating:
5.0

Customer did not leave a comment.

kurt g 
Rating:
5.0

Customer did not leave a comment.

Joseph H 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top