Customer Reviews for Sussex Convenience Inc
(U-Haul Neighborhood Dealer)

112 reviews

N62W23456 Silver Spring Dr   Sussex, WI 53089

(262) 820-0713

Hours

  • Mon–Sun
    6 am–6 pm

Services at this Location:

Contact Us

(262) 820-0713

N62W23456 Silver Spring Dr
Sussex, WI 53089

Services at this Location:

Hours

  • Mon–Sun
    6 am–6 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Trailers were dirty (externally). This is a convenience store location and there was only one clerk…who was taking care of gas customer, checking out customers buying stuff, and checking out Uhaul trucks. I ended up hooking up the trailer myself. It's definitely not the experience I get when I rent from my usual location in Oconomowoc, WI.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
3.0

Customer did not leave a comment.

Damon T. 
Rating:
5.0

So happy I rented this truck. Ended up moving on a rainy day. Was a life saver!

Russ G. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

This pick up location was great. They assisted in loading car onto flatbed.

bill C. 
Rating:
5.0

Customer did not leave a comment.

Vivek C. 
Rating:
4.0

The truck drove very well.

Stephen B. 
Rating:
5.0

From start to finish both gentlemen were very helpful. We would use this location again and recommend to everyone.

Regina D. 
Rating:
3.0

Better location

joseph Y. 
Rating:
5.0

Everyone was absolutely fantastic. Very friendly and helpful.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Elyse M. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
4.0

Customer did not leave a comment.

Laura H. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

Need to update hours of operation information. Also we had a scheduled and confirmed pickup for 5:30 AM. upon 24/7 check in I was unable to log in until 6 am. Then when it came to getting the lock box code to retrieve the keys it was unavailable, the message was to pickup keys at the counter which did not open to 7am.

Carl J. 
Rating:
2.0

The gentleman who we checked in was rude

joe B. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
2.0

The person helping us barely spoke English and was handling the rental, liquor store, gas station and convenience store alone. He was interrupted several times and the process took a long time.

John S. 
Rating:
5.0

Customer did not leave a comment.

Josiah H. 
Rating:
5.0

Pick up was extremely great she went above and beyond for me - drop off was the same very very helpful. Thanks so much Marilyn Dedrick

Marilyn D. 
Rating:
5.0

Very thorough, concerned about you and the next customer.

john S. 
Rating:
1.0

Don't add anything without asking the customer first. I didn't request insurance because I was using my own insurance. This contract was for me only my son was the driver only. This whole thing was a hot mess I won't tell any of my family or friends to use uhaul

Donata B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

daryl K. 
Rating:
3.0

Customer did not leave a comment.

Tierney D. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Jay C. 
Rating:
4.0

Customer did not leave a comment.

Jeff U. 
Rating:
4.0

Customer did not leave a comment.

Jennifer C. 
Rating:
4.0

Rented a 12' x 6' trailer, had to lift the trailer hitch onto the truck hitch ball, fairly heavy for one person. The u haul location should advise that these trailers do not have height adjust rolling wheels like most trailers. This could have been a big problem if the person renting was not good at backing up to a trailer and or was not able to lift the trailer arm onto the truck hitch

JEFFREY N. 
Rating:
5.0

Owner was alone in the store (gas & convenience) and busy, but very accommodating and efficient. Location was open and easy to hook up and tow away.

Ronald K. 
Rating:
3.0

They weee low on staff.

KRISTOPHER P. 
Rating:
1.0

Make sure the vehicle is ready to go for someone wanting to use their phone to check out the vehicle as advertised on the website. The equipment I ordered for my move was not in the truck, and, I'm still waiting to get reimbursed. The person that ended up having to check me out was the only one working the gas station, making the checkout time extensive. When she did check me out, she typed in my credit card wrong, locking it up. I then had to spend more time calling the credit card company to unlock the card. I've rented from U-Haul before where things went smoothly. This was by far the worst experience I've ever had. U-Haul should look elsewhere to rent out their vehicles and get rid of this place.

HEATHER T. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Have faster updates with online scheduling

Brian Z. 
Rating:
5.0

Very nice and quick …

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
5.0

Easy drop off

TOM H. 
Rating:
4.0

Good experience, convenient.

Debra R. 
Rating:
4.0

Customer did not leave a comment.

Neil B. 
Rating:
5.0

Very friendly people. Highly recommend

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

Much better experience at this location. Faster process. Don't believe we are going to use u-haul every again due to the issues presented at the Madison pick up location. Not satisfied.

Carley E. 
Rating:
3.0

The location change was very difficult. I originally selected Hartford, I am disabled and was having a family member meet me so then asking them to meet someplace 15 miles away add a time to their drive and the stress of the day.

Shelley D. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
4.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Person who checked me in was very helpful and friendly. Quick and smooth pick up and return

barb E. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Both pick up and delivery were good, considering both locations were changed. What irritates me, is after changing my pick up location to 15 minutes away from what I had originally planned on picking up, and then my drop off location 30 miles away from what I had originally planned, they then charged me for going over my miles after specifically saying they would make sure I would not. I drove straight with no deviation from one location to the other, only stopping at my house to drop off the load and to put fuel in it prior to dropping it off. While I would recommend, if you DO use U-Haul, these locations are great, I would not recommend U-Haul as a whole simply because of their dishonesty and misrepresentation.

Chris P. 
Rating:
5.0

great experience

Steve N. 
Rating:
2.0

This dealer dies not have the staff or business systems in place to handle Uhaul customers.

Paul S. 
Rating:
4.0

This is a small location obviously run by the BP gas station. No frills but staff were helpful and easy pick up and drop off. Truck was clean and well maintained.

Joel D. 
Rating:
5.0

NA

Debra M. 
Rating:
3.0

The location was closest to me. The main issue with this location is it is run out of a gas station / convenience store which leads to long waits for equipment rented online even with online pre-check in. The operators are very polite, but usually there is only one working the gas pumps, convenience store checkout and dispatching / returning UHaul equipment leading to excessively lengthy delays.

Gerald A. 
Rating:
5.0

Customer did not leave a comment.

Randolph B. 
Rating:
5.0

Thank you!! The scheduling, pick-up and return was so smooth! Will definitely be needing your services multiple times in the near future. You are much appreciated!!!

Scott S. 
Rating:
4.0

Customer did not leave a comment.

Cody M. 
Rating:
3.0

Location not very close to where i request and changed last minute. Disappointed i had to drive 35 mins out of my way for pick up and had been confirmed at a different location for pick up The day prior to uhaul changing it within less than 12 hours to pick up

Kevin K. 
Rating:
5.0

Would like to get what deposit back faster

TIM F. 
Rating:
5.0

Customer did not leave a comment.

Emma F. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

The u-haul application did not work so well. The process to check out the vehicle was around 30 minutes. The application stalled twice when trying to check the truck back in.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Joyce M. 
Rating:
5.0

Customer did not leave a comment.

Jesse N. 
Rating:
3.0

Staff was not patient with me when asking questions.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

They were MUCH more helpful than the people you pay to manage you phones. Overall the locations were fine, my problem is with the absolutely PITIFUL way in which you run your terrible business. You cost me almost $400 extra on my already stressful moving day. I WILL NEVER RETURN AND WILL TELL EVERY SINGLE PERSON I SPEAK WITH HOW TERRIBLE YOUR ENTIRE BUSINESS IS!!

Ben S. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

I don't know if the person working there could have helped me if I had an issue connecting the trailer or a question about it specifically. Fortunately, all was good.

Kyle A. 
Rating:
2.0

Trailer I reserved for this location was not at this location, but was told it was only available in Wauwatosa. Told they had a smaller trailer, but I would need to cancel the original reservation and make a new reservation using my phone. Then, once I made a new reservation, they needed to review it but only had their cell phone to work with. How can you run a business with a cell phone, where you can only see a bit of a page at a time. It's time to upgrade to a tablet so the customer can actually see what they are signing. The Sussex Convivence center was anything but convenient.

Michael K. 
Rating:
2.0

Wrong license on my profile for some reason cost me 20 minutes this morning. Seemed like a Uhaul error. But they were nice.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

The UHaul agent at Sussex location is one of the best I ever dealt with when renting moving equipment. He was extra patient with me as I rented a trailer for the first time ever! He helped me hook up everything and ensured I was really ready to go!

Noaman S. 
Rating:
3.0

Customer did not leave a comment.

Gregory Z. 
Rating:
5.0

Very accommodating!

Frank S. 
Rating:
4.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Don't change. Process was simple and seamless. Cashier was very helpful and set up rental with ease

John H. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Fast and easy rental

Holly D. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Very quick process.

Jay C. 
Rating:
5.0

Everything went well, The hours of operation at the store worked well for pick up and drop off.

Gregory C. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

LORI A. 
Rating:
3.0

The location did not have any pads available. Also the truck only had half a tank of gas when picked up despite the fact that the pick up location was a gas station.

Ken H. 
Rating:
5.0

Customer did not leave a comment.

Mitchell D. 
Rating:
4.0

Didn't receive dolly, please refund $7

Rachel L. 
Rating:
1.0

Unfortunately the very nice lady was clueless. She had the wrong trolly, handed the wrong keys to the truck and didn't know how to open the door mechanism even. Also the equipment wasn't ready despite knowing that we were coming to pick it up in the morning and she wasn't able to help with attaching the trailer either. We have rented equipment from other UHaul locations over the years but this one is not worthy of the UHaul name. Sorry!

Reinhard B. 
Rating:
4.0

Customer did not leave a comment.

Brian F. 
Rating:
3.0

The trailer was dirty. They didn't go out and explain the trailer - just pointed and said there it is. The electric harness was too short - I had to find an extension from a nearby trailer When I returned it, they were ready to charge me for 2 days instead of 1. Dealer said “this is what the system is telling me”. Once i explained I called for a later pickup and showed him my actual pickup time, he figured out how to change it back to 1 day. So he did make it right - I appreciated that

Cynde M. 
Rating:
3.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Rene J. 
Rating:
1.0

I was horribly overcharged. And the lady didn't know what she was doing. After more than 10 mins she called her husband. It took almost 30 mins to rent the truck. Now I have to go back there first thing in the morning to try to get my like $65 that I was overcharged back

Jessica T. 
Rating:
5.0

Customer did not leave a comment.

BEN W. 
No reviews have been submitted for this location.

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