For oneI was over charged twice the amount for 4 miles. Took to my apartment and found out it was to small for my load. So, returned it right back. Never used the dollies and I had requested 1 dozen moving blankets and only got 4. Could barely understand the clerk and he did not offer to help take out the dollies.
Kanisha M
McClintock Elliot Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tempe, AZ 85284
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I was told at this location, that I could drop off the U-Haul at any U-Haul location... This ended up costing me $210, that I was either intentionally not told that I would have to pay if I dropped the U-Haul off at a different location, or the employee did not know that a $210 fee would apply. Either way, this is BS. Had I known I would have to pay $210 for not dropping the U-Haul back off at its pickup location, I would have made accommodations. Such shady practices.
THOMAS JNice people behind the counter.
THOMAS KGet accurate information and pricing before signing contract.
KIMBERLY PI needed a truck at the last minute and decided to give this location a try. I called for availability and prices. The man had an elevated milage charge than any other locations in the area. I asked and he said this is just what Uhaul mandates. Nonetheless, I proceeded to go to the location to rent and pick up the truck. He, again, stated the price and I signed all the paperwork on a small tablet, handled my business and came back within a couple of hours. They checked the truck specs, all checked out, and then he tells me the milage and full charge. The milage was 10 cents higher than what he said on the phone and in the store. I disputed this and he said 'yeah, I did say that but what can I do, this is the charge from Uhaul." The difference would equate to $10, which isn't breaking but it comes down to the principle of what you presented your service as. If I went into the place of business and said I was $10 short, he wouldn't have rented the truck to me. I told him he needs to honor the price that was stated or I was going to dispute the charge to my credit company. He got belligerent, got in my face and started yelling that it wasn't his fault. I am a petite woman and he is around 6'5/6'6. He was yelling and very hostile in front of his other staff and customers(the location is in a gas station.) He was yelling so loud and getting aggressively close to me, I just walked out the door for my safety. The manager of this location is extremely hostile, confrontational and attempts to intimidate you. I would't recommend this location to anyone unless you like getting your money taken by hyper-aggressive men.
SHEENA K