I needed a truck at the last minute and decided to give this location a try. I called for availability and prices. The man had an elevated milage charge than any other locations in the area. I asked and he said this is just what Uhaul mandates. Nonetheless, I proceeded to go to the location to rent and pick up the truck. He, again, stated the price and I signed all the paperwork on a small tablet, handled my business and came back within a couple of hours. They checked the truck specs, all checked out, and then he tells me the milage and full charge. The milage was 10 cents higher than what he said on the phone and in the store. I disputed this and he said 'yeah, I did say that but what can I do, this is the charge from Uhaul." The difference would equate to $10, which isn't breaking but it comes down to the principle of what you presented your service as. If I went into the place of business and said I was $10 short, he wouldn't have rented the truck to me. I told him he needs to honor the price that was stated or I was going to dispute the charge to my credit company. He got belligerent, got in my face and started yelling that it wasn't his fault. I am a petite woman and he is around 6'5/6'6. He was yelling and very hostile in front of his other staff and customers(the location is in a gas station.) He was yelling so loud and getting aggressively close to me, I just walked out the door for my safety. The manager of this location is extremely hostile, confrontational and attempts to intimidate you. I would't recommend this location to anyone unless you like getting your money taken by hyper-aggressive men.
SHEENA K
McClintock Elliot Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tempe, AZ 85284
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Customer Reviews
- 4.0 Average Customer Rating
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Poor customer service at check in, he didn't know how to do a few things. He wasn't friendly. The air conditioning knob in the truck was broken (it's Arizona!!!!!). Unacceptable. Will never rent through a third party again. Should I use Uhaul in the future, it will be at a Uhaul specific location.
SHERALYN BThey lied about the price. Said I could return it in 24 hours and charged me extra when I did. Said it was in my contract but why would I assume I'm being lied to.
DEVIN AThe extra equipment I ordered and paid for was not available and had to be refunded within 5 business days. No one at the location offered any information or assistance. The whole experience was frustrating and draining!
Meson JEverything was Good
CHRISTIAN F