I put in a reservation 2 months before I was going to move. It was not in the system, so I rented the truck per mile, I had to there were no more trucks. Then Uhaul put 2 additional charges on my credit card that I am still trying to get off 3 weeks later. My last two experiences with Uhaul have been terrible. Yet I have moved and used these trucks for over 20 years. Time to go with someone else!Troy H.
Moving Truck Rental in Thayne, WY at Grey Fox Emporium & Consignments
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Thayne, WY 83127
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Dropped off mid afternoon but nobody was in. Just left the trailer.STEVE D.
Make your call canter less consuming, I was waiting on the phone 3 different times, saturday anywhere from a minimum of 45 minutes to a max of almost an hour' Then when I did get the Representative our call dropped after waiting 53 minutes to speak with them! One representative did not know how to over-ride the gps matching to the place I was picking up at'. Calling in time I had to wait for a representative was Very Very frustrating, and will effect the next time I need I moving truck, or suggest a company, My experience in trying to find a truck in western wyo totally sucked, the on-line representive told me there was not any close to me, when I called the site personally they had two trucks available, altho when I asked for a 10' they had none but, 15' when I got to property, they had abandoned, which would have been perfect for my move, but was not offered by site manager or on-line reservationsSTEVEN C.
They were rude on the phone when we asked directions as to were to return our u-haul and trailer. They charged us an extra cleaning fee for the trailer when is was spotless (my fiancÃ© is literally OCD!) they totally scammed us for that fee! I will never use them and or u-hail again. I have moved over 20 times and have never been treated this badly, EVER!Amy R.
Excellent service, made our moving experience go very smoothly!Thomas B.
Ernie was friendly and helpful.Wade H.
Great working with Earnie! Professional and courteous gentleman. Would recommend this business to family and friends.Gregory James M.
The app has a hard time telling if you are in the correct spot or not. Need to up the radius of the location finder or just get rid of it all together. Spent an hour with customer support before we could even get our rental and became behind on schedule all dayChaz Lee N.
Same as aboveAMADEO M.
Right now it was easy picking up a trailer and dropping it off I cant think of anything right nowAMADEO M.
We dropped the trailer off at night, and it was safe to be able to do that.Kimberly M.
Your website was ok when I picked up the truck, but wouldn't work at drop off, which took 45 minutes to resolve by phone. The moving help was excellent in Alpine. However, when attempting to schedule the helpers in Alpine, the web site kept picking a date one week after I needed. I was able to resolve this by phone. I felt the truck was excellent, the movers excellent, but the website frustrating. Also, the website would not allow me to save the truck drop off location.Traer C.
Everything was great. Renting was quick and easy thank youTINA A.
Easy to work with and very helpful.Albert B.
Ernie in Thayne WY provided outstanding customer service!Carol N.
The on line process is complicated for non user friendly computer people.Dent S.
Truck had air bag lite on when picked up threw Check engine light on during the trip transmission gave me trouble all the trip Was worried I wouldn't make it to my destination barely made it to drop off my I haul truck. 4 codes were found on the truckRobert G.
Very warm and friendly owner. Love doing business with them. Always helpful. Glad he is open on Saturdays! Only one on that side of the state that is.Karen M.
Very helpful.Erik J.
Ernie was outstanding and fulfilled all of our needs even though he was very busy.Mark B.
Easy and friendly drop off. Was harassed to return the uhaul early by a location in Jackson wy. Glad we found a place closer to our new home. The man in Jackson wanted it dropped off a certain time earlier because he wasn't going to be around when I needed to. Even tho it was during business hours. Very happy with the grey fox locationJulie B.
Great location and Great service!JACQUELINE O.
The amount charged $35.00 was almost twice the quote over the phone, $35.92.Pete H.
Ernie was extremely helpful and provided valuable advice prior to picking up the truck. Truck was clean and ready to go as requested. Our experience couldn't have run any smoother. Excellent customer service.Gary H.