The office was filled with gnats and dirty. The gentleman who checked us out didn’t prepare our truck by removing the trailer from the previous renter, my husband had to do himself. The additional items we paid for were not loaded in the back end, and when I ask he pointed to the corner of floor and said I could take them out myself. Very unprofessional and rude.
Amber M
Lil Repair Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in The Plains, OH 45780
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Easy pick up and great customer service
EUGENE NStaff was very friendly
WALTER BLori at the front desk was so helpful and kind. She made the process easy. I’m thankful for her.
Mary RFirst of all, I got a phone call the day before my reservation, saying that they no longer could fulfill my 15 foot truck and would give me a 20 foot truck in place of it. I accepted it while I tried to figure out something else because a 20 foot truck would not have fit down the road we needed to get down. I ended up having to use a local 15 foot truck that we had to bring an hour and a half back which ended up costing me double what I planned on paying for the one-way trip. You guys should’ve covered this because it was your mistake. You also have a $50 guarantee if your reservation is not correct, so I feel like I should be at least getting that back if anything. This was super inconvenient for me and as a single mom, having to pay $400 for a U-Haul versus the 200 really screwed me over.
Dina R