The first truck I rented had a lot of wind noise and pulled hard to the right. I went back and picked up another van and it had a squealing belt. May have to try another location next time.
MATTHEW L
Customer Reviews for Lil Repair Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer was not swept out and had rust and dirt on the floor. For what I was doing (moving a table) it didn’t matter, but I needed to sweep it out prior to returning and otherwise would not have needed to. It had a small ding in the right front of the trailer when I picked it up which I don’t think was noted on the paperwork. It didn’t affect my use, but it would have been nice to have been asked to take “before” pics of the trailer rather than just “after” pics as this would have been documented.
Aaron LThe person handling my rental was very nice, knowledgeable, and efficient. The computer system for UHaul was not.
STAN AWhen trying to return the vehicle I was given a location and route they texted and changed the location which caused me to go over the allotted mileage and I had to pay an extra $14 due to no fault of my own. Very frustrating and uncalled for
BRIAN FHidden charges for "excess milage" when the van was only driven to exact locations listed in purchase and charge for late return when website stated 5pm return time. I understand this is not the return locations issue but return agent was unhelpful in addressing these charges. I will not be doing business with uhaul in the future. I hope the extra 80$ in Hidden fees makes up for that
andrew EHave more than one person working. Took 30 minutes to return the vehicle and when told the lights were not working no apologies
DONALD BThe clerk was curtious and very helpful!
LARRY BPoor internet connection, clerk was slow, no pep in her step to get us out of the office in a timely manner.
Joseph HMore available customer service. I attempted to extend my time all say Sunday only to wait for an eternity for someone to tell me its closed. The drop off location. Was helpful, jut aren't technically affiliated so they weren't able yo say that cchaud
KIAH CThe U-Haul Agent couldn’t have been more helpful and kind. Great Service! Will rent again from this Plains, Ohio Agent !
Joseph K