Dropping off to this location was challenging enough with the limited space. Containers of spoiled milk and random garbage littered the outside of the premises. The representative had issues with my deposit being returned to my card and no idea how to resolve the issue. I had to call customer support and pass them over to the representative so they understood an area rep must be contacted. I also, requested if there could be a price adjustment due to the issues and the fact I returned the equipment 3 days early. When the initial rep contacted me to return to the store the next day there would be an adjustment. When I arrived to pick up the funds the new representative had a difficult time sourcing where the cash was left then informed me I was locked in a contract and would only receive my deposit. This location should receive 0 stars. I would DEFINITELY NOT recommend it.
DANIEL D
Land Of Spices
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thunder Bay, ON P7B3Z7
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- 3.5 Average Customer Rating
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Where to start . . . My sister phoned the Uhaul location at 707 Memorial Avenue in Thunder Bay, Ont., a week prior to our need for a medium truck and was told it would be 99 cents a kilometre. I reserved the truck after I received the information from my sister shortly after her call and when I got to the Memorial location, I was told Uhaul works with miles and that it would be $1.92 per mile (Besides the kilometres to miles change, my sister was not informed that there was lower rates for weekdays versus weekends). That’s on us for not doing our due diligence and asking more questions pertaining to your rates. When I arrived at 11 a.m. on Saturday, one of the questions I was asked was if I wanted insurance. I adamantly said no a couple of times as I told the counter worker I had personal car insurance and company insurance that would cover any incident. When I returned to drop off the truck, the insurance had still been added to my bill. I was also told before I left with the truck that I was to “fill the gas tank close to where the gas gauge line is currently at.” When I returned the truck after filling the tank close to the original line, the attendee told me I had to go back to the gas station and fill it more. I reluctantly went to the gas station and put a little more gas into the tank. I was also frustrated that the attendee asked me to open the back of the truck when I returned to check if there was any damage. Tired from moving heavy objects for six hours, I thought he would open the back of the truck as I’m the client. I asked to see an itemized bill and saw that the insurance had been tacked on. We went inside the store and I told the attendee that I did not take the insurance. He phoned the counter worker that was working in the morning when I arrived to pick up the truck and he told the attendee that I accepted the insurance, which I did not. The attendee didn’t take the insurance off the bill and gave me the number to customer service. Jasmine at customer service was sympathetic to my cause and reversed the $16 insurance charge. I know it’s only $16, but it’s the principle of the thing. Uhaul corporate might want to talk to the proprietors of this location regarding dealing with clients in a proper manner. At least three businesses are being run out of the small, cramped lower floor of the building - Uhaul among them - and with the way my experience went, I believe they are spreading themselves too thin. The truck worked great. The customer service at this location left much to be desired.
JOHN NAlthough we had significant issues with the trailer (wiring not working, trailer not swept out, having to return the trailer for a different one after we had already loaded) the staff and area manager Andrew went above and beyond to help, repair, adjust, and make things right. Uhaul should be proud to have Andrew in their employ—his customer service is absolutely top notch. There were issues but uhaul staff did everything to rectify the situation and in the end ensured we were happy. Will rent again and again with uhaul because of their exceptional customer service.
KRISTA-ANN ZEverything was very good.
NAOMI OI rented a tow dolley to tow my truck but none were available so they upgraded me to a trailer which was ok but it was the wrong size of trailer so it was to short from the info i put in
AUDREY L