Unit very dirty in can and suspension was very worn the steering wheel was shaking vigorously was not able to take on the highway.we used it to pick up our new furniture etc then a dump run and my 13 year old granddaughter in the truck and she felt unsafe in the truck and didn’t like the vibration.Our records show you that we use your business regularly including large moves across the country and never had an issue.Im an Aircraft Mechanic never seen such neglect of maintenance!!!!!!!!!!
PETER P
Land Of Spices
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thunder Bay, ON P7B3Z7
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Customer Reviews
- 3.5 Average Customer Rating
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This dealer was a good guy , the people doing the reservations were not. I booked a van and 2 days later was told it was noy available and I would have to go to a different location and get a larger truck , which did not fit in my apartment parking lot......my reservation was cancelled and I was told it didn't exist until I gave the woman the #,,,,,,,,,the guy in Thunder Bay is a good guy and he sorted out the mess , but the people on the phone lied to me and told me I was wrong,,,, I know what days I was flying in and I know what van I wanted, Also the vans were available and sat at the other location all weekend.
SCOTT GEverything was good
NAOMI OThe poor gentlemen had a line up and he was the only one working. There is no time for him to clean windows or the vehicle when there is a line up of people waiting to pick up their rental. The agreement should be under my name a not Gilles Paquette as his not the one paying for it, he was my driver and good thing he was as I would not have been able to put gas in the vehicle as it kept pooping the gas hose off, needed two hands to hold it, The muffler was really bad made loud noise the whole trip sounds like it's going to fall off, the gear shift scary loose which adds a lot of stress worried it would break down on the way to Winnipeg. This vehicle is not properly maintained Your customers should not have to worry and have so much stress. As well the vehicle would not go any faster then 90 KM so when you get on a HWY that the speed limit is 100 or 110 other drivers get mad as they do not know that one can't go faster then 90... We had the vehicle with licence plated - AJ29217 So it was a very stressful trip I would not recommend Uhaul to anyone pay a mover. LESS STRESS
GILLES PBest in town. Their hours of operation is very good, convenient they open till 11pm in the night. Friendly staff.
DARSHANKUMAR P