First, this wasn't the location I reserved for drop off. I was told I had to reroute here, which was a hassle. Second, we didn't know the drop off location was actually a bar, so we drove around looking for quite a while. My husband finally popped his head into the bar to ask if anyone knew were the uhaul rental was and the staff said the bar was, in fact, the location and to just look for paking and bring the keys in. Parking was hard to find, we ended up in an adjacent lot, not even sure it was legal. No on inspected the truck at all, we just walk the keys in and were told that's all we needed.
Stephanie E
Hometown Pantry
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tolono, IL 61880
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Customer Reviews
- 2.5 Average Customer Rating
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Easy drop off. Thanks!
heather tThe pick up location was disgusting on the inside and did not have everything I needed. I had to drive 45 minutes to get the utility dolly. not to mention my original pick up location was in Champaign, Illinois not tolono IL changed it because they didn’t have it where I wanted to pick it up. and then to change my location and not even have all the supplies that I paid for not to mention the guy didn’t even say hey I don’t have the dolly we had to go in and ask about it and then I had to call customer service and find it and drive to get it.
Victoria GThe equipment was okay (looked like it had been sitting for awhile), but in good condition. Other places I've rented from have required validation of who I am (Driver's Licence) and they've helped hood up the equipment. Here, I was asked my name, and we were told we were good to go. It was a good thing we knew what we were doing!
KIRSTEN DI don't know. Thr location was closed when I arrived and left keys in thr lock box
Philip C