Customer Reviews for Hometown Pantry
(U-Haul Neighborhood Dealer)

34 reviews

4 E Holden St Ste A   Tolono, IL 61880

(217) 485-3328

Hours

  • Mon–Sat
    10 am–8 pm
  • Sunday
    10 am–5 pm

Services at this Location:

Contact Us

(217) 485-3328

4 E Holden St Ste A
Tolono, IL 61880

Services at this Location:

Hours

  • Mon–Sat
    10 am–8 pm
  • Sunday
    10 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Darrell L. 
Rating:
3.0

Was never at this location

Terri M. 
Rating:
1.0

Customer did not leave a comment.

Todd G. 
Rating:
3.0

This was not where we were supposed to pick up, the original location didn't leave the keys for our pickup. We spent half an hour in the phone with customer service then had to drive out of town to pick up a truck. Not happy about that at all.

Chris O. 
Rating:
3.0

Customer did not leave a comment.

Todd F. 
Rating:
1.0

person working did not know how to connect trailer

MEGHAN S. 
Rating:
5.0

The only recommendation would be to have a better sign out front of the location. It was a little difficult to find.

Thomas William F. 
Rating:
1.0

It rained on me twice during my trip and I got soaked inside of the cab of the vehicle. Completely unacceptable.

Justin O. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
3.0

Disappointed that the location was changed and was 30min out of the way

JEROME CHARLES Y. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON R. 
Rating:
5.0

Your website was confusing and changed the pick up location to the Tolono address which I had no idea was a possibility.. Had I not gone back and checked I would have been at the wrong pick up location.

James E. 
Rating:
3.0

I did not receive the moving blankets I had rented. When I called there wasn't any to be located except to maybe get some from another place which I did not have time to do. No where was it communicated that they were not available.

Brandi L. 
Rating:
5.0

Customer did not leave a comment.

Julia L. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Heather G. 
Rating:
4.0

Wish that I didn't have to travel from Rantoul to Tolono to pick up the truck. Truck did not have hardly any fuel in it.

linda C. 
Rating:
2.0

We were to have a dolly. The guy was more like it not his problem, he has no dollies. Call a location. He had to google how to get there no further assistance and waste more time to pick up equipment. And another location 15+minutes away.

donna B. 
Rating:
5.0

Nothing

John L. 
Rating:
4.0

It was a bit confusing where to park here as it is a small parking lot. I did enjoy having it be so close to where I was moving to so I don't mind. It was a very convenient location.

Gayla K. 
Rating:
5.0

I loved the tolono location!!! I was in and out in 3 minutes :)

Kaylee D. 
Rating:
4.0

The operator didn't check the fuel level and note it on the contract. I had to put in 15+ gallons to match Uhauls example on fuel level picture.

John C. 
Rating:
3.0

Customer did not leave a comment.

kevin N. 
Rating:
5.0

Customer did not leave a comment.

Ed H. 
Rating:
4.0

Customer did not leave a comment.

Howard D. 
Rating:
5.0

Customer did not leave a comment.

Ed H. 
Rating:
4.0

Customer did not leave a comment.

Jesse B. 
Rating:
2.0

Customer did not leave a comment.

Josh M. 
Rating:
4.0

Had to drive almost an hour to pick up my U-haul just to go somewhere else because they forgot the dolly and pad. Terrible experience.

anthony E. 
Rating:
3.0

Hard location to find.

Lindsay A. 
Rating:
2.0

Vehicle was not available at the time requested. This caused a delay in getting our items loaded and the departure to our end destination. Although I ordered furniture pads when making the reservation, this location did not have furniture pads. I had to go to another location to get the pads. This was very inconvenient.

willard M. 
Rating:
5.0

Couldn't have been better. The gentleman who took care of both the rental and return was pleasant and efficient. The truck was clean and new. I had no problems.

joan L. 
Rating:
3.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Very nice.

Diane L. 
No reviews have been submitted for this location.

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