Saturday 11/01/25 I had no issues with this location or the vehicle when I picked it up. It had about 1/4 tank of gas when I picked it up. I let the gentleman at the counter of the Valero gas station know. He acknowledged he was aware it was not close to full. I had the vehicle in my possession for approximately 4.5 hours and logged 16 miles. I let the same gentlemen behind the counter know that I had only used 16 of the 30 miles I estimated and said I had put no gas in it since the needle barely moved. I asked if I would be credited with the miles that didn't get used and he said it would be adjusted when he "put it in the system". I was shocked and disgusted when I received my invoice. I was charged a $30 "FUEL FILL UP SERVICE FEE" and an additional $40 for 8 gallons of fuel for a grand total of $138.11. I immediately returned to the "gas station and once again spoke to the same gentlemen. He had no answers stating it was "the system, the system, I just put it in the system". Since it was a Saturday, he assured me he would follow up with someone on "Monday" and get back to me. I also called the 1-800 number on the UHaul website and registered my dispute. I'm supposed to here something in 72hrs. Today is Monday, 11/03/25 so I'm hoping for a positive resolution.
RICHARD L
716 Express Inc
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Tonawanda, NY 14150
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The guy was almost an hour late he blew cigarette smoke on me Never went over my contract just kept trying to charge my card added excessive miles in there I went under 10 miles the truck was dirty and smelled I had to sweep before putting my stuff in there I never received the utilities dolly it was awful experience
Kelley S