there was a delay when I was trying to get the truck key. The mentioned it is in the lock box and I had the pass but the the password was not working, I asked the responsible person over there and she was assuming that we have to put the truck key in the the back of truck, which the app specifically asked me to put in the lock box. I think the person over there need to be have a training on the truck key location.
Benyamin A
Genesis Imports Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M3J2V8
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Customer Reviews
- 3.0 Average Customer Rating
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Perfect experienced. Thank you so much
Mark AHonestly the worst experience they canceled my reservation for my truck and I needed to move out from my department, as it as end of month. After nearly 4 hours they managed to give me the truck, but with so much difficulty. I will not be using Uhaul again. The personal was rude and not helpful at all!
Sonia PI was over charged for 10 km driving about 40 dollars for gas
SAMUEL ADrop off location details need to be provided very clearly to customer. Drop off key box and parking locations need to be informed well advance to customer. I faced a lot of issue to find exact spot to park and also to find the drop off key box.
VENKATA N