ok elsewhere. If you have no choice but to rent a car from this location, U haul at 436 Dawes Rd, take timestamped photos when picking up and dropping off. I arrived at 5:30 to rent the truck, but the receipt shows an incorrect time of 4:00, and my scheduled 5:00 return was pushed to 6:00, resulting in a two-day rental charge. This increased my bill from $50 to $110 for just 12 km of driving. He will take your information from his phone, and the paperwork will be sent to your email, so you won't see the contract until later. You see the pickup time as 4:00 but assume it must be carried over from a previous contract or something and can correct it when I return the truck. When I get there to return the truck, the guy isn’t there, just another person who works in the convenience store part; the whole thing is a convenience store having U-haul truck rentals aside. In the end, the contract/receipt isn’t in my hands. I was told it will be emailed to me. Two days later I saw my copy of the contract/receipt. Pissed, I called the guy. He said it was a mistake, however, it’s already submitted to U-Haul headquarters, and I have to call U-Haul headquarters centre to correct/adjust it and get a refund of the incorrect amount. Which I did. The person from headquarters centre said they will investigate the issue.And I am still waiting for the answer. Again, I highly NOT recommend this location
DJ K
Rosina Family Grocery And Variety Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4B2E8
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Customer Reviews
- 3.5 Average Customer Rating
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1- I rented a 9ft cargo Van. It was so very dirty and messed up from inside and outside. The cargo had so much soil and sand, and the cabin had so much sticky stuff all over. I cleaned up the cargo because I had to carry flowers so it needed a clean up but the cabin I couldn't clean up the previous user's mess but at least I throw their garbage into the trash bin and brushed the seats and floor of the can and cargo. 2- it has been the second time I have booked trucks with no coverage charges but the Uhaul charged me for coverage fee. $20 and $30
Zabiullah JThe location owner was fantastic. It was hassle free pickup. He answered all of my questions. Vehicle was clean. Wasn't too impressed with the vehicle, however. It's in need of servicing. The steering wheel was very loose and out of alignment. The brakes were also not very strong.
Muhammad AIncredibly friendly dealer! Excellent customer service!
Laura D"Excellent, please keep it up! I was truly delighted with everything. You're exceptional at renting cars, and I really appreciate it!"
Gebresilasie K