Very confusing to get keys. Did not have blankets I ordered.
Sarah M
Rosina Family Grocery And Variety Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4B2E8
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Customer Reviews
- 3.5 Average Customer Rating
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I called the store upon arrival, about 30 minutes before my intended pick-up time. The owner arrived a few minutes later to process the rental. Unfortunately, there was no dolly available for my reservation, and at first, he was going to send me on my way without one. I insisted on receiving something to match my request, and he provided a furniture dolly instead. I understand that local owners don’t control all equipment availability due to U-Haul policies, but this seems to be a recurring issue whenever I rent a truck from U-Haul. The second challenge was that this location was 10 km away from my original requested location. In downtown Toronto, that extra distance easily adds an hour to the trip with traffic and mileage, and I was charged for mileage over the one-way trip allowance—which already included the extra distance I had to travel just to pick up the truck. I will rent from U-Haul again, and I would consider renting from this location if it’s the most convenient option for my next move, but given these issues, I’m not confident it will be my first choice.
Marc JI don't recommend it to anyone and it's very spicy.
Hasan KHave personal that speak English. Vehicle was not checked or cleaned after previous renter. A few items were still in the van. I returned the items with the van. I reserved the vehicle at one location but the reservation pickup location was changed. I am a u-haul member but i still had to give all my information again in order to pickup the van. The vehicle itself was fairly new and in good physical shape other than a light switch in the ceiling console which had come loose prior to my renter.
HANS CIf you would work more hrs, the next customer would get much better service
YONAS A