Really disappointed that even after 3 days, I still haven't been charged for the proper mileage but instead the â€œstandardâ€ amount of 50 kilometres. If this was notified to me in fine print it was very not obvious at the time of my checkout that I would be charged for more than I would actually need. Also, these emails went directly into my spam instead of my inbox because they came from a â€œNo Replyâ€ email, something which I would advise against if you actually want customers to view their receipts to begin with.Margaret Z.
Moving Truck Rental in Toronto, ON at Baga Car and Truck Rentals
(U-Haul Neighborhood Dealer)
Toronto, ON M5P1B5
Services at this Location:
- Mon-Fri: 9 am - 6 pm
- Sat: 11 am - 4 pm
- Sun: Closed
Special Operating Hours
- 5/15/2021 - 5/7/2022: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Toronto, ON M5P1B5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 2.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Why did I need to put 3 different contacts to callJohn N.
TERRIBLE VANMARIANA R.
Please make sure that the location has dollies and wrapping pads and the truck size reserved.SHAROND T.
Ordered a dolly and requested no insurance when booking online weeks in advance; 5:20pm night before 8:30 a.m. rental told no dolly; asked if we wanted insurance, said no (covered already); could have borrowed a dolly from friend with reasonable notice, but not possible with no notice; can upload screen grabs of checkin website "DOWN" when I was trying to get van; ultimately got charged for insurance even though said no when booking and no when owner contacted me to ask night before; total BS experience - had to enter a "remove insurance" comment when checking out ...never say never but not sure I would ever use uhaul again as was charged for insurance and had to check to make sure it was reversed/let me book a dolly but not available ... total c-f experience.George M.
Get more dollysJOSEMARIA L.
Very disappointed. Not only was my reservation not honored but I was given less than 24 hours notice which made it impossible for me to seek an alternative. I just don't see the point of making a reservation if it's not honored...ZELJKOR K.
smooth check-in. guy at the desk was really helpful. would go here again.Jennica C.
Service was very slow and they were very unorganized - would not rent from that location againSue R.
Rental van had close to empty gas and I had to make multiple trips to get it to the same level, for the return. Passenger mirror had duct tape holding it up. I was not able to adjust it and keep it in place. I was basically unable to see on one side of the van- very dangerous. I realized this too late, as I was already on my way to my destination. I was charged more than the online quote. Based on the milage and time, I think I paid about 35$ more. Very confusing billing at the end. It does not explain the charges clearly. Rentals are parked in the back of a building. In a dirt and gravel road. On a positive note, the representative was very nice.CHARLESICHEONG L.
I was charged an after hours service fee when I returned the key at 4.30 p (well inside the 4 hour window I booked for) Key was placed in box as there was no one around to return the key to. The box clearly was not looked at until the next day. It would be good if there was counter service there so that these charges that basically double the cost aren't unilaterally and arbitrarily billed to the customer. Again really poor service and was basically ripped off because of it. I will not be using this location again.EDWARDBLACKALL L.
Despite the digital check in, when I called to say I'd arrived the guy, acting like I was a moron for asking, said I had to come into the office, where he continued to be rude and his co worker sat at the other desk with no mask on.Thomas H.
More clarity re key location. No one was at the location to ask any question.Amy G.
My van was dirty. There was a tissue on the floor, marks all over the inside of the doors and on top of the dash. This was dirt I cleaned myself, adding an extra task to my day. The sideview mirror on the passenger side was held on by duct tape and as a result was crooked.Ian L.
100% totally fine and smooth truck rental. Read some bad reviews and was a little nervous, however this place was way closer than others. Total seamless and easy rental. Will rent here again. Do the mobile pickup, no need to ever speak with anyone, they will text you the day of to confirm info and get emergency contact etc.JACOBTHOMAS S.
Improve communication with customer and notify in advance if there are modifications to the booking. Clean the trucks thoroughly as requested by Covid health indications.Sebastian H.
No dolly was provided (they were out). Not a huge deal but was a bummer. Everything else was good.Simon L.
This was my 2nd UHaul experience. On the first one, they kept moving my pick up location farther and farther away until I cancelled it and had to rent a closer truck that was triple the price at the last minute. In this 2nd experience, the truck stalled the minute I left the parking lot. I got it going and had to let it heat up for about 5 minutes. Luckily I didn't have to go too far, but the engine sounded like it was gonna explode. So loud and a struggle to get it up to 40km/h. UHaul also forgot to include the dolly I had booked, so we had to lug a bunch of heavy stuff with out it. All in all, the experience was pretty sketch. Also, the online check-in where they have to call a reference before they will give you a key also feels super weird. They really make the customer feel like you're guilty until proven innocent. Will I rent again to save the money - maybe. But would I recommend it? No.Cameron M.
I was over charged and am still waiting for Uhaul to help with this exceptional scam this location has going. The fact the I wasn't aware there was link coming to me to verify the mileage that soon expired anyways was really unprofessional. Normally I would sign off on the mileage via a contract.THOMJ P.
Be there when I am picking up the keys. Don't tell me to call uhaul for the keys like they will magically drive to me personally to give me the keys. Bad experience once again.Dinkerkumar P.
We appreciated that our truck was there for us, however we didn't like finding out on our moving day that the extra equipment we had included in our order hadn't been provided. We had to scramble at the last minute to locate an alternative and that's not very good customer service - particularly during a pandemic.Brandon V.
Shortage of equipment made the rental inconvenient and meant having to travel to another location for pick up of equipment despite reserving online. After hours drop off instructions were unclear, now having to pay additional charges despite not doing either of the things I am getting charged for- very unimpressed.SHAWNDANIEL M.
The guy who was renting me the truck was extremely rude and sketchy. I thought I was getting scammed from how pushy he was about my credit card information. No people skills whatsoever, he didn't want to answer any of my questions and I was being completely calm the entire time. A terrible experience overall. I'm also supposed to get money back from sweeping the truck, which I didn't.BRENDANJOHNMARTI C.
The Manager of this location is an extraordinary, affable person who helped us with our last-minute moving activities. I highly recommend this individual to anyone who is looking to organize their move when all you need is co-operation, good communication and accuracy.JIM S.
Improve your staff. The man was rude and not very friendly.Andrew S.