Lately trucks not ready for pick up or blocked in.
GIL R
Shawarma Palace
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M6E2M3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
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I love using this location but I was very disappointed this time around. I was forced to do self check in, which was not ideal in the cold whatsoever. The car had low air pressure in 2 tires, there was no wiper fluid and it was a hassle trying to load the app in the cold.
CODYLANE EI spoke to two help desk people who did exceptional jobs. They both heard and noted my issues with this location
Andrew GThe drop off was really easy. But our experience was not positive. When we picked up the truck, the battery was completely dead and we missed 2 hours of our original booking because we had to wait for roadside assistance. I tried calling the customer service number, the phone would ring and then hang up so I couldn’t reach an agent for help. When we asked to possibly get this time added, they said no because the same truck was booked after. Upon returning the truck, we were running out of time and I tried calling the line to ask for some extra time, but was put on hold and didn’t reach an agent. I tried calling the location but their number was either disconnected or busy. I tried pressing “contact general manager” on the app when attempting to extend the time but the button wasn’t working. Overall, the only way to get help was through the chat box which did provide good service. We did not get any compensation for missing 2HRs because of the dead battery, no compassion when wanting to get a little bit of an extension, and the dolly we needed wasn’t even on the truck. The lot at the location is also not shovelled and maintained, so upon returning the truck, it also got stuck in the snow. Horrible experience here. Would not recommend to loved ones.
Daniela CLocation had several issues ranging from system issues, delayed over an hour only to learn that the truck rental was on their lot the entire time. Reserved moving blankets, location didn’t have any. Office was freezing.
Cort D