They had a very young man servicing us. We arrived back close to 5 and would not help us with the return of the van. I told him my phone died but he kept saying they don’t pay me after 5 very poor customer services. The truck was not clean as well. This cause a huge argument with my partner and it was completely unnecessary. We were both tired and very hot and if the young man’s took a few more minutes to help us we could have ended the day better. Not an enjoyable experience. They need to hiring someone who has someone customer services experience. I had no problem using the app but my phone was dying and it kept freezing
Marry M
Shawarma Palace
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M6E2M3
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Customer Reviews
- 4.0 Average Customer Rating
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Customer representative did not validate my ID nor wanted to when I asked - earlier that day I had a reservation at a different location where the same situation unfolded but a different person took my car instead. Important to validate ID for privacy and security purposes - not to mention the delay and repercussions that unfold as a result of this.
KIRA TBrand new van, friendly staff, excellent service.
FLORIN CStaff was rude and parked the vans so close to each other that there was no way to get in without hitting another van. And they were completely unhelpful.
JONATHAN LListen to Mohammad, he was very helpful with instructions and information.
MARK K