I am writing to express my deep disappointment with a recent experience I had at a U-Haul location. As a loyal customer of U-Haul for over 10 years, I have always relied on your services for my moving and transportation needs and have never encountered an issue until now. Unfortunately, during my interaction with this particular U-Haul branch, I was met with extreme rudeness, blatant unprofessionalism, and, most disturbingly, racial slurs directed at me over the phone. This behavior is not only offensive and unacceptable but also deeply hurtful and shocking coming from a representative of a company I’ve trusted for over a decade. I have never felt so disrespected or mistreated by any U-Haul owner or employee in all my years of doing business with your company. Because of this upsetting encounter, I will never return to this location again, and I strongly urge U-Haul to address this matter with the seriousness it deserves. I hope U-Haul takes steps to ensure no other customer is subjected to this kind of treatment in the future.
OLUWAKEMI O
Evergreen Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Towson, MD 21286
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Customer Reviews
- 3.5 Average Customer Rating
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They had a different odometer rate from my pictures I only drive 12 miles and they are charged me for 35. A claim was submitted as well as the pictures
Chawnta BTerrible customer service and they make you pay extra and not let you know what the full amount will be
Cory LThe truck was but the moving pads were wet and could not be used. But I was not charged for them which I appreciate.
MICHAEL PPost a notice that returns must be handled within the U-Haul app.
Alastair M