They are very prejudiced at this location the lady before me Timmy asked Do you want insurance she said no then he told me I have to pay for insurance me and the lady was talking I have her number she said what a shame ma’am.
TIFFANY D
Evergreen Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Towson, MD 21286
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Customer Reviews
- 3.5 Average Customer Rating
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Newest, cleanest and most comfortable moving truck I have rented. Drove 700miles in 12 hrs.
Michael DThe lock on the back "door" was not easy to use. I wound up using rope to keep it locked as I could not get the parts to work that were on the " directions" of how to lock/unlock the "door". I also would try to find a " truck" /van that had a ramp you could use to load, rather than lifting things up into the back. The paper end of reserving, etc. went well. I had originally reserved a van and it was my fault ( reading dates incorrectly) that I did not get that van. Getting the new reservation was easy on the phone. I commend you in that aspect.
CAROL BThe agent was speaking to someone on a phone through a wireless mic during the entire pickup making communication challenging. The reserved equipment (dolly and blankets) were not in the truck. I had to locate the dolly outside the building and then request the moving blankets. When I received the blankets they were in a plastic bag. When opened they were damp/mildewed and had black mold growing on one of them. When I dropped off the truck I tried to inform the agent about the mold on the blankets. The agent said, “I don’t know. The guy taking care of the trucks will take care of it.” There was no concern. I will not use this facility again.
AMI HI am writing to express my deep disappointment with a recent experience I had at a U-Haul location. As a loyal customer of U-Haul for over 10 years, I have always relied on your services for my moving and transportation needs and have never encountered an issue until now. Unfortunately, during my interaction with this particular U-Haul branch, I was met with extreme rudeness, blatant unprofessionalism, and, most disturbingly, racial slurs directed at me over the phone. This behavior is not only offensive and unacceptable but also deeply hurtful and shocking coming from a representative of a company I’ve trusted for over a decade. I have never felt so disrespected or mistreated by any U-Haul owner or employee in all my years of doing business with your company. Because of this upsetting encounter, I will never return to this location again, and I strongly urge U-Haul to address this matter with the seriousness it deserves. I hope U-Haul takes steps to ensure no other customer is subjected to this kind of treatment in the future.
OLUWAKEMI O