The truck that I used both times wasn’t maintenance. Also at the end of my 2nd use they charged me for a piece of equipment that there employee took back from me! I really want my money back for the whole transaction!
JOHN D
Evergreen Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Towson, MD 21286
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I’m very satisfied with my rental experience! I’ve rented a U-Haul from here 4 times now, and it’s always fast, clean; and I’m out in less than 5 minutes!
ZACHARY DTook 30 minutes to get to store and he was rude
CYNTHIA PHello, this is a very unprofessional place to rent a U Haul from. They do not provide receipts or proper paperwork, and they fail to check the truck in and out as they should. No one reviewed the truck condition with me at pickup or at return, even after I specifically asked them to do so. I received the truck with the gas at the halfway point and returned it with more than half a tank. They are now falsely claiming the gas was at three quarters, which is not true, and are attempting to charge me an additional $23.84. There is also a significant communication barrier that contributes to these ongoing issues. Receipts and documentation should always be provided so customers clearly understand what they are being charged at both the beginning and the end of the rental. I believe this practice is intentionally misleading. Yes, I will be taking this matter to the Maryland Attorney General. I cannot stand scammers or people who lie, cheat, and steal. I later reviewed their ratings and saw they only had three star reviews, and I regret not trusting my intuition. The only reason I used this location was because the closer location was out of the truck size I needed. This situation is not acceptable and this is not good business.
MARONDA CThis location was very accommodating with a last minute reservation change to their location. My original location on Pulaski hwy was terrible! I got there after hours and the app said no vehicle was assigned to my reservation. I had to call and waste 20 minutes on the phone with customer service just to drive another 20 minutes to get the new uhaul. This was a major inconvenience and I expect to be contacted by uhaul customer service to be refunded for this reservation.
AFAAN Y