The attendant's English was hard to understand and seemed rushed as he had other customers purchasing other items and was pre-occupied with their needs. U-Haul Rental was not the priority. When we finished the paperwork, he handed me the key and said the truck will be outside around the back of the store. Now, several different sized trucks were there in a poorly lit area. I had to find the truck by checking the keys to several trucks and finally finding the one that the key fit...through trial and error! Then back over the curb and onto the road. Not a pleasant experience in the dark. Not a good representation for U-Haul!
KIM M
Safe Ship
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Troy, VA 22974
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I was charged for fuel when I actually put in more fuel ( not by much but more than ) in the tank still waiting for response
Gary PThe truck I rented was the scariest thing I have ever driven, and I have rented and driven many moving type trucks. The alignment was so bad, I felt like it was going to roll over at any minute. I was afraid to go over 45 miles an hour because it was so hard to keep on the road. Acceleration was extremely slow.
JoAnn AEasy and seamless rental
James HThe U-Haul vehicle I picked up at 7:30 AM was not operational — the AC was completely non-functional, and the van had additional mechanical issues. I spent hours on and off the phone with roadside assistance and U-Haul until 12 PM. Roadside assistance ultimately deemed the van unsafe to drive, yet the dispatcher instructed me to return it myself, which was both unsafe and unreasonable. I waited until 2:18 PM for a tow truck to arrive. Because U-Haul couldn’t provide a replacement vehicle in time, I was forced to switch to another moving company last minute. This was an extremely frustrating and dangerous experience. I would not recommend using U-Haul based on this experience.
Alexis P