This location is not equipped with the staff needed to be a Uhaul rental facility. When I arrived I was told my original order could not be fully filled (this location is an automotive business) and they did not have dolly's or blankets (which I had pre-paid for) or bed covers available. They â€œwere not sureâ€ if my order had the correct drop off location, or even what my account number was for the entire Uhaul rental. This highly added to my stress level (moving is stressful enough). Also, there were no directions given on how to adjust mirrors or drive the truck safely. The owner did tell me where another (regular, full service) Uhaul was located which I had to drive to to get blankets and bed covers asap as the shop was about to close and our move was to occur early the following morning. I drove (again-not having been given any safety operating information) to the Uhaul Center (â€œgo over the railroad tracks and past Speedway Blvd and its on your rightâ€). I met Adam there (at the real Uhaul Center) who was a HUGE help and was very calm and professional; he showed me how to operate the features of the truck and spoke with another employee to ensure the drop off location was correct. If I had known there was a regular Uhaul Center nearby I definitely would have started out there instead of dealing with â€œautomotive shopsâ€ that only have one or two trucks available and are more knowledgeable about car repairs than renting and scheduling moving trucks and helping movers. Btw, this was their 2nd location besides my first that were â€œautomotive shopsâ€ when I thought they were full service Uhaul centers. The first location called and told me they had to send me to another location because they â€œnow don't have the 20' truck available thereâ€. The bottom line is - go with a FULL SERVICE Uhaul center. Automotive repair shops work well with fixing cars, but in my opinion and this experience they should not be in the business of renting Uhaul trucks.Barbara H.
Moving Truck Rental in Tucson, AZ at Rillito Automotive
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Tucson, AZ 85705
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.0 Average Customer Rating
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Took way too long to get the reservation handled and the person there could have cared less if a rental took plsceJessica C.
The truck did not have the expected pads or dollies. The dollies they did have were broken. The staff could not get the computer to work and had to take our details 3x to get us the truck after an hour of waiting with people who were not wearing masks. However, this was a plan B pick up location because Plan A turned out to be in a junkyard in the 2600-2700 block of Stone that made me fear for my safety with do not enter signs posted in a very dicey neighborhood and we could not access the truck until 2 h after promised delivery. The U-Haul representative on the phone was kind and helped us fix the disaster as best she could, including the $50 guaranteed refund or failure to deliver on the expected contract. Phone checkout totally failed. Good luck, stay safe.Diana D.
We booked at truck online about a week and a half in advance and my mother who was picking up the truck and should have no issues was told to go to several locations before ending up at this final one. Some type of computer program should be looked at or a system for reserving should be present. She also got half the furniture protectors that I paid for and they were really rude to her when picking up and asking questions.Nicole S.
i guess it woyld help if they had somebody that works specifically for uhaul because the person there was trying to do many things @ once and its kind of hard for them its a mechanic shop and well i am glad albert was very nice and polite ,and helpful he stop a couple of things to help me and i really appreciated that but you guys could do better if it was directly personal working for youFrancisca N.
The gate was closed to the lot and there were no drop off directions, and there was a barking dog trapped inside the gates. Thankfully, a customer service representative was very helpful on what to do, yet even she was unsure why the drop off at this location was so unclear after hours.MArissa B.
This location is a disorganized circus. Only one person actually knows what they're doing and if that person isn't there then the rest of the staff just ignores you. They added on rental coverage that I specifically declined. They miscalculated the mileage when I returned the uhaul and no one will respond to any of my messages about it. It's truly a nightmare no one should have to deal with after moving in AZ heat. They should not be allowed to partner with U-Haul and I will never rent from U-Haul again after this.Izabella G.
The reason for the "above average" rating was due to the inconsistent info received from your central 800 phone number, the waste-of-time spent on pre-check in (it did not work), AND the fact that, even though the truck was sitting on the lot, visible, I waited a half hour until it was "checked in from the prior rental" Express check-in took more than a half hour, with Albert on the phone with U-Haul. I'm not sure who or where the ball got dropped . . . but it set my schedule back.Nancy B.
Rude employeesbenjamin B.
You could make sure that you actually have people in the shop that know what they're doing. I went to pick up the U-Haul and apparently the only people who knew how to dispatch a truck had called in sick. The people who had contracted with U-Haul as a pickup location didn't know how to dispatch the truck. It doesn't make sense to have a contract like this and it everyone know how to at least dispatch and return a truck. It makes you look bad.Brandon B.
Drop off at this location was fineSally G.
Robert took care of my rental, and he was Great !!! Your very lucky to have him as a U Haul rep. Thank you, for all your help Robert !!!Annie W.
We had no issues. The location was closed, but with the help of your website we manage to upload pictures for proof of return.Paula A.
My name is Emmaleigh Cunes and my husband, Tommy Cunes, had an awful experience. We were scheduled to pick up our truck as an unattended pick up at the location, but the company did not leave it in a retrievable state. There were no keys. We called customer service and were told we had to reschedule for the next day which was very inconvenient. We were advised by that agent that we would be receiving a $55 credit, but that NEVER happened. In fact, my husband and I were charged TWICE. Both charges were for $88. We are still waiting on the $143 to be returned to our account. We are extremely displeased and expect a follow up with a supervisor regarding our refund and when we can expect that to appear in our account. We can be reached by phone at 5209715233 or 5209829142. Please get back to us as soon as possible. Thank you.Thomas C.
My only complaint is that I had reserved for 2 days but brought it back after 1. Then I was still charged for both days. ? We tried to move fast so we would get that money back but I guess not.Gwen K.
Can't say enough about this business! Wonderful guy! Great service!Nicole D.
Good servicesateh J.
Dropping off the truck was quick and painless. The gentleman was cheerful and glad to help.MEG C.
Absolutely terrible. The location was in a bad area and wasn't the location I originally selected for the online reservation. The trailer was all beat up and dirty. On top of that we had to wait for the â€œU-Haul guyâ€ to get there because the person behind the counter didn't know what to do. When he did get there he didn't understand the computer system and kept losing our information. We had to start the process over 3 times. What should have been 5 minutes turned into an almost 2 hour affair by the time we walked in to when we left. It was such a bad experience that my wife and I will be very hesitant to use U-Haul again.Cody M.
Truck broke down I want my refundMickey P.
Nothing to sayHarshendu P.
Location closed at drop off - very poor signage. Called U-Haul to get instructions and wasted almost 2 hours trying to get instructions about dropping off the truck in a safe location. Very poor customer service from U-Haul when I called in several times for instructions. Also I checked to see how much gas was used in rental truck from the truck's dash fuel computer it said I used 14.3 gallons and I put in over 16 gallons - but still got charged for additional fuel.Steve B.
Not a uhaul location problem just a real bad neighborhood in Tucson.Perry R.
Prompt and courteous.JILL L.
Gentleman working there was extremely helpful n politetina H.