The location was average. I used the 12:00 AM mobile pick-up and it was absolutely terrible. The chat representative I spoke to refused to be accommodating and eventually transferred me to another chat representative after 45 minutes. You guys do not make it very clear that you need to contact our employer or a family member in order to actually reserve the U-Haul, only that you may, or for emergency contact purposes. Maybe you guys should not assume that people will have contacts available to be reached at midnight? If our ID and information entered is enough verification why do you need two extra contacts to pick up the phone? I am a person who is a lone wolf. I only had one person help me. What if you guys get people who are single. Are they screwed? Kind of a flawed system. I was so upset that I was pretty close to saying forget this and spending my money elsewhere. I used the mobile pickup at midnight because I work second shift and it was more convenient. I ended up getting my work done not in a timely or efficient manner. I would rate your chat agents 1 star and will probably never use it again.Kevin S.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Tucson, AZ 85714
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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There were so many problems with my experience I can fit it on this form. I need to talk to customer servicejesse H.
Make sure cab is clean of waste, cigarette butts, ashes.Kathleen U.
This LOCATION was outstanding but the inconvenience and added expense of having to pick up the vehicle over 100 miles away added a tremendous amount of unnecessary expense. The way this rental was handled was abysmal.George G.
Didn't have wire harness and had to go to another location to retrieve it.James M.