Place larger signs indicating it it a u haul facility to assist people in finding the place.
JOHN R
Bear Canyon Mail Depot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tucson, AZ 85749
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The older woman who “helped” us was not only generally unfriendly and impolite, she seemed very annoyed that we had rented a truck from their location. She was had a difficult time facilitating the rental (slowly) and gave us no information, I had to ask where I could even find the truck. After getting in the truck I noticed the gas tank was only at 3/4, not full. We went only two miles in the truck and used it for less than 2.5 hours. I returned it with the same amount of gas I received it with. I notified her upon the return and she was accusatory and rude, had no idea what to do and asked her manager who also didn’t know what to do and gave me a business card for their uhaul manager. I explained him the situation and sent him the photo I took of the gas gauge. He assured me he would look into it, but I have now just gotten charged for them to fill up the gas tank for gas I didn’t use since they gave it to me at 3/4!! With added charges I have now been charged nearly $70 for a 3 hour truck rental driven TWO MILES that is advertised at $19.95. I definitely recommend going elsewhere.
Kelsey KDrop off though it was within posted hours, there was nobody there so I had to call the main office to get more information on drop off. The support was great and assisted with no problem
MICHAEL BThe lady who helped me was amazing!!!
EDGAR BI had an in-person reservation and was told I had to use the online app and do everything myself. This resulted in over an hour delay. I also ordered 3 dozen moving blankets, ultimately received 1 dozen, and was told I would be credited back for the other 2 (this did not happen. Lastly, my total cost before the credit was $143, yet I was charged $157 when all was said and done. There was no explanation for the higher charger. My overall impression is the customer service at this location was awful, and made my moving experience with UHAUL awful.
Jonathan S