Tried to rent using online rental and pick-up. Arrived to pick up truck and got message that no equipment had been assigned despite confirmation and text reminders. Waited 20 minutes on hold using number I was told to call and phone went dead. Went in to store to speak with live person. The 2 women did not know how to work the computer system, my reservation on their computer showed smaller truck than what I reserved. Took over a half hour for them to figure out the problem with system and they had to call manager. Truck was there but had not been checked in from previous renter. Had to wait for them to check in truck and inspect it. When they gave me the keys, the lady informed me that the truck had a dolly and blankets for use in the truck. I then had to go through the process of the whole online check out which took another 10 minutes. Took over an hour and 15 minutes to finally get the truck. I returned the truck 12 hours early after filling gas to slightly more than when I picked it up. The original quote was $91. Upon return, I received a bill with additional charges including refueling! .I took pictures on return but the pictures taken on pickup that were taken in the app were not available for comparison. I believie I was also charged for using dolly and blankets that sales woman said I could use. The total charge ended up being more than $70 over the original rate and the whole process was a pain! Think twice before using U-Haul and don’t trust their app! If you use them, take and save your own pictures because the pics in app aren’t available after.
MICHELE B
Bear Canyon Mail Depot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tucson, AZ 85749
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Customer Reviews
- 4.0 Average Customer Rating
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Everything was good
Ken MUnfortunately the key lock was nearly impossible to open. It took over 15 minutes, reigning the letters. The cab of the truck was clean but had a terrible smell. The app for returning the vehicle did not function after multiple attempts I gave up. Overall a convenient location so I would use again.
Amy DThe location and the truck were just fine. The rental APP was awful! It was an excruciating experience to try to use the APP on the mobile phone. We wasted 1.5 hours struggling to pick up 1 vehicle. We called the 800 telephone number at least 6 times for help at every step in the process. Yuck! Never Again will I use the rental APP!
Mark G