The original pick up location was moved to this location, and I called them to ensure that the two appliance dollies that we had reserved would be there. I was told that they had one and that they’d set it aside for me. When we arrived to pick up the truck, Ervs had been closed for two hours, and the dolly wasn’t in the truck. I had to call customer service with U Haul so that they could recommend a place where we could go pick one up. The customer service representatives that we spoke with were very friendly and helpful. We were able to get the dolly at a different location which was good, but it was frustrating that we were told one would be set aside only to find out that that wasn’t the case. When I originally called them to ensure we’d have a dolly, it would’ve been nice if we had been told that they would be closing at 3:00.
Gina L
Ervs Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tucson, AZ 85745
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Please make the app more user friendly. Where to press to open the gas tank is not common knowledge and the check in process can be explained better
TOCHUKWU NLocation was unable to provide a moving dolly.
Alejandro MGreat customer service, drop off was quick and easy!!
REGINA WThe headlights only show about 2 car lengths ahead when unloaded - really should be farther out...
SCOTT C