I made a reservation reserving equipment that was not there. Blankets were dirty and thrown in a pile of another truck and was only 12. They sent me to another LICQUOR store which they said had the equipment I needed. Once there they refused to rent me a dolly and said the rental person was not working and they could not help me. It cost me 3 hours with liquor stores and then trying to buy equipment that I RESERVED! Awful experience! What was the purpose of reserving equipment if I’m not going to receive anything! Very disappointing
Julie B
Canyon Market & Liquor
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tujunga, CA 91042
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- 4.5 Average Customer Rating
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However I was suppose to get a 40 mile credit due to the long distance I had to travel to pick up my rental, but I don’t see that credit on my receipt. Please address
Dale PFast and easy pick up!
Mollie MJeremy at the Hillrose Sunland Location was the most helpful and knowledgeable person. Very kind and patient. Thank you Jeremy for all your help and making it easy for me to rent and return the u-haul truck.
MARITA LThis location is small and relatively new, I think. It was close to my house, so I was glad to be able to rent from there on short notice. I had to change my reservation to order a bigger truck, but the system still showed availability. The employees who helped me were friendly and accommodating. Unfortunately, the equipment was not what I’ve come to expect from U-Haul. The truck I rented had a passenger side mirror that wouldn’t stay put. It was useless. I had a time crunch, so when I discovered the problem, I couldn’t rent a different vehicle at this location or choose another facility. I had to rely on my passenger to look out for traffic for me. Based on that alone, this truck should not be on the road. The truck was also full of dirt in the driver side footwell, there were empty plastic bottles in the cab, the cargo area had some small items from a previous renter, and the appliance dolly was unsecured. I don’t need a sparkling clean luxury vehicle for a six-hour rental, but it was pretty obvious this truck had not undergone the usual turnaround procedure. I assume it was because the reservation was made the day before the rental, but I would have preferred to know up front that there were no road-worthy options available from this location. I assume they borrow these from other locations, and the loaning facility should not have released this truck to this rental location without repairing it. I might give this location another try in the future, but not if I’m in a rush. I would want to have other options readily available if the equipment is not safe to drive.
Brenda M