I rented a van from U-Haul at this location because I’m new in town, and the experience was terrible. The advertised price was $19.99, but they never clearly explained all the extra charges. I ended up getting charged for mileage at $1.19 per mile, plus additional fees and time charges. By the end of a two-hour rental, my total was close to $100, which is completely unreasonable and very misleading. On top of that, the employee working there didn’t seem to know what he was doing. He acted more like a muscle man than someone who understood customer service or the rental process. Overall, this was a frustrating and overpriced experience. I would never recommend this location to anyone. On a scale of 1 to 10, I would give them a 1.
Kathy J
Vene Auto Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tampa, FL 33634
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Customer Reviews
- 4.0 Average Customer Rating
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Everything is well fine
JOSE AVery easy for pick up & drop off. I was worried about the whole after hours thing but it was a super easy & simple process. Thank you U-HAUL ❤️
Maria PService at location was terrible/ took almost an hour to get the truck was never told about a deposit/ was NOT given items paid for - cloth pads and dolly. Then the uhaul link / app for pictures didn’t work fully either time! Couldn’t use my $20 gift certificate i was given to use.Most horrendous experience i’ve ever had!
HEATHER BDid not apply my coupon yesterday
MICHAEL B