They added a dolly and mats to my order, and then said they couldn’t remove them. They had terrible customer service; the lot is tiny and packed, and they make you drive it out; they told me I need to back it in when I was dropping it off - this is a mini, triangular gas station that is over-filled with parked cars. I drove it in forward (which was hard enough) and said that was all I was comfortable doing in that area. I then got the bill and found I was charged for gas (I returned it where it was) and damage waiver - which I did (and always) refuse. I rent from U-Haul fairly often, and I usually have a good-to-great experience. I will not go to this location again.
JOSHUA H
Upton Getty BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Upton, MA 01568
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Customer Reviews
- 3.0 Average Customer Rating
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The building itself needs work; particularly the paint. It looks delapitated. The vehicle was in excellent condition though.
Wendi BThe personnel was not very friendly. He did not want to accept the drop off until i showed him the text and email showing that the drop off was at his location. He was very rude, grouchy and not very helpful.
Rafael SUhaul representative was professional and very helpful.
Daniel WThe attendant at this Getty gas station knew how to process my order but he was unnecessarily rude to me and to other customers...he seemed angry and annoyed that we were there bothering his peace of mind. I could not have been more polite but he was short and almost angry. He practically shouted at the next customer about whether they were there for Uhaul. I will not come back to this location. The Northborough location is a good 15 minutes farther away but I would rather go there and spare myself the acid stomach experience.
Duane H