When I arrived the morning of the rental they were not ready. It had not snowed in two days, however they still had not cleaned any of the vehicles or gotten any out of their lot. They were slow and made excuses constantly refusing to take responsibility. After me clearing out snow around the truck with a broken shovel they gave me . I had to enlist a local to tow the truck out of the yard. They tried to send me on the way with two feet of snow on the roof (I have pictures of everything) which is a traffic violation in Ontario where I rented the uhual. After clearing all the snow I opened the back to find it dirty and broken glass all over the floor. I had shown up 15 mins early for my 0830 rental time and used the app to start the pickup and rental however wasn’t even able to leave the lot before 0930. They staff refused to take responsibility and was combative until my wife took them aside and reasoned with them to apologize. I have rented many u huals over the past twenty years and have usually had a good experience. This was by far the worst rental experience I have had in my 40 years on this planet. Horrible!
simon B
Esso Utopia
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Utopia, ON L0M1T2
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Customer Reviews
- 4.0 Average Customer Rating
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Clean off your trucks and make sure the selected retailer gets some form of notification. The owners said they didnt know I had rented it until i arrived. I also cleaned 2 and a half feet of snow off the top of the truck because their guy was too afraid to get on it.
Brandyn CSecond time renting the truck here and it was just as easy as the first time. Having the pick-up / drop-off at a gas station is super convenient as well. Will definitely be back soon!
Brandon WSmooth and easy pick up and drop off experience. They helped me get the truck out of the snow to start and.
Brandon WFast and super friendly customer service. Great people at this location. Will recommend them and use them again in future. Bonus they are also a gas station so you don’t have to put miles on your bill to top up.
ROBERT P