My recent experience picking up a U-Haul truck was disappointing. When I arrived at the location, the attendant on-site didn’t seem confident or fully knowledgeable about the check-in process. Despite having someone there who could have assisted, I suggested I check in online myself since they didn’t know what they were doing. While I understand that U-Haul encourages mobile check-ins, it felt unnecessary and inconvenient to have to handle the process on my phone when there was staff present who should have been able to assist directly, especially since the process wasn’t as smooth as it should have been. Overall, the experience was not the worst, but it was confusing, inconvenient, and felt unprofessional. I expected better guidance and support when picking up a large rental vehicle.
Michelle K
Esso Utopia
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Utopia, ON L0M1T2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Mirac SLet me know there’s trucks in the back before calling your supervisor asking what to do because the licence plate didn’t match the two trucks in the front
Jacob PAwesome service from the staff. Very respectful and ready to do whatever it takes to help the client. 100% recommend!!!
MICKAEL PI was not told that I had to bring the truck back to the same location. I said I would be dropping off in another town more than once and now I’m being charged extra fees for that. Will not be renting another truck from U-Haul again
STEVE D