I arrived after the booking time. I asked the staff if I had 4 hours and she said yes and did I need another 15 minutes. I was called later on and told I was late returning and a fee was charged a fee. This is not acceptable and I will be following up with uhaul to query this chargeDenise B.
Best Foods Grocery
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Vancouver, BC V5T2J6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Make sure all of the lights on the vehicle are workingJanet P.
I had a terrible experience this Sunday. The responsible for the vehicle gave me the wrong code to get the vehicle keys, I got the wrong vehicle. Had to go back to the location to get the right truck, I had to call the responsible to find the vehicle key and get the right code to open the back of the truck, the key was inside the driver's seat, which was locked and I had to wait for the owner to open it. She parked the car in a spot, where there wasn't enough space get out the place and finally start my move out, and simply left. I had to call her again to remove the car, she hang up on me, had to call her again, she came back and until I leave I lost almost 2 hours since I checked in. And now you're charging me an insane amount of $126 since I drove only 14km. I'm very upset and disappointed with the service and I hope I can get a cash back from the bill.Marilia N.
It was quite dangerous to back out into the alley in the 15ft truck because it was a very narrow space compared to the truck.Lucy B.
Rented the van and didn't know my mom had already rented one. Went back to to return 5mins drove 2 blocks and still paid full amount.Frederick P.