Arrived at 8:30 for mobile pickup, which i had previously confirmed on the phone that they had mobile pickup available. When I got there the app said to call customer service, who told me that the location had not, in fact, set up mobile pickup, and we had to wait for the store to open at 9. Checking in took 30 minutes with a lot of confusion.
Lindsay T
Niks Smoke Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, BC V5V3C6
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Customer Reviews
- 1.5 Average Customer Rating
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Horribly bad, I booked through the website and 10 minutes later I am called to tell my truck and location are unavailable so I had to choose a further location which only in transportation costed 3x what I had quoted. Once arriving to the location the person, who was wonderful by the way, told me that the system is not picking up my international license, I called u-haul and they told me nothing could be done, that they didn't accept international license, take into account I checked in before all this and entered my license information. Thankfully the person there help me through and I was able to get the truck 1 hours and a half after the booked time. Additionally I did not get the equipment I booked, why would you allow to book if the equipment is not going to be there? Only reason I am not putting the worse score is because of the person at the location who helped me tons, but I will surely not be booking from u-haul in the future ever again.
Tomas Fi didn’t receive the equipment i ordered causing major issues with the day.
Cecelia N