Truck was physically clean, but there was a garbage smell
Meredith B
Niks Smoke Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, BC V5V3C6
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Customer Reviews
- 2.5 Average Customer Rating
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Terrible experience and I would not recommend it. The attendant was unfriendly and didn't explain anything, making the process very confusing. As a first-time renter, I had no idea about the fuel rule, which should have been clearly communicated. They didn't even ask to see my ID. On top of that, the truck was extremely dirty and smelled awful. Very disappointing.
Mateus GYour APP is terrible and nothing worked. Thank goodness the person working at the pickup location was so helpful. Please fix your APP as the rest of the Uhaul experience is amazing. Every time I move I’m amazed at what you guys have come up with that’s new. Love the storage space option and the bins to rent gonna try that next time
Margarethe AI rented the truck for 2 hours I was there for 11am the staff at the location couldn’t figure out something on their computer when I did everything already on the app so they end up giving me the key for the truck at 11:30 am . Also I paid on line a big size dolly and the give me a smaller one that I couldn’t even use.
Luis AArrived at 8:30 for mobile pickup, which i had previously confirmed on the phone that they had mobile pickup available. When I got there the app said to call customer service, who told me that the location had not, in fact, set up mobile pickup, and we had to wait for the store to open at 9. Checking in took 30 minutes with a lot of confusion.
Lindsay T