They build me for not filling the gas tank and I filled it to the brim and they charged me $60 almost and I am not happy about this ... They don't answer their phone and their location is not well lit with signs identifying your company as an agency they should take pride and do so
Greg W
Arlines Gifts N Things
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, BC V5Z2E2
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Customer Reviews
- 3.5 Average Customer Rating
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Dropped the keys. They said I was good to go and then charged me $165 for extra insurance? The vehicle was undamaged and in the exact same condition that I picked it up in. Uhaul is a scam.
Andrew CWe were just given the keys to the vehicle and told it was parked on the street, no instructions or vehicle checks were performed. The vehicle inside was not very clean either. The issue is not with the pick up location but your reservations department which is to say the least, absolutely pathetic. They changed the vehicle as well as the pick up location last minute, which was a tremendous inconvenience and almost resulted in us not being able to get onto the ferry. This also resulted in over $100 in additional charges to travel to the different location and update the ferry ticket which was now for a large commercial vehicle, 4 hours prior to drop off, this location was also changed. The staff are completely unhelpful and basically respond with standard lines: we apologize for the inconvenience, nothing we can do. Your reservations department is severely lacking in competence and customer service and requires significant improvement as your customer service is piss poor to say the least.
JONATHAN BDrop box wasn't easy to see, parking lot isn't for parking in, street parking was full.
Sean SThe customer service at this location is great. The corporate U-haul experience is very poor.
TIMOTHY D